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Builtny.com Customer FAQ

Top Answers & How-to Guides

What is Builtny.com's Phone Number?

The question we are asked most often is about how to talk to Builtny.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What materials are your products made of?

Built NY is known for creating high-quality products, especially in the realm of insulated bags and accessories. The company primarily Additionally, Built NY incorporates other materials such as polyester and food-safe nylon for added versatility and durability. These materials not only enhance the overall appearance and functionality of the products but also ensure ease of cleaning. Built NY emphasizes the importance of using materials that are safe for use with food, prioritizing health and well-being in their designs. Furthermore, it is worth noting that Built NY is committed to sustainable practices. They strive to minimize their environmental impact by selecting materials that are both long-lasting and sourced responsibly. To learn more about the specific materials used in a particular product, it is advisable to refer to the product descriptions available on the current web page....
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Order Management

How do I cancel or change my order?

To cancel or change an order with Builtny.com, it is essential to act quickly since once an order is processed, it may not be possible For inquiries regarding cancellation or changes to an order, individuals are encouraged to refer to the policies outlined on Builtny.com. This will provide the most accurate and detailed information regarding the steps necessary to proceed. Additionally, if further assistance is needed, visiting the website may reveal contact details or a help section that could be beneficial. It is always best to ensure that any requests are addressed as soon as possible to avoid complications later in the order fulfillment process. Checking the current web page will provide the latest updates and guidelines for managing orders effectively....

Can I track my order?

Builtny.com does provide a way for customers to track their orders. Once an order is placed, customers should receive a confirmation...

Can I exchange an item for a different color/size?

Builtny.com typically offers a straightforward exchange policy, which allows customers to exchange items for different colors or sizes....

Returns and Warranties

What is the return policy?

The return policy for Builtny.com is designed to ensure customer satisfaction while also maintaining a streamlined return process. When returning items, it is advisable for customers to carefully package the products to prevent any damage during transit. While customers are typically responsible for return shipping costs, exceptions may exist, particularly in cases of defective or incorrect items. In such scenarios, Builtny.com may cover the return shipping expenses. Once the returned item is received and inspected, customers should expect a refund to be processed back to the original payment method within a specific timeframe. This can vary depending on the payment provider used. To ensure full compliance with the return policy, customers may want to check the current details listed on the Builtny.com website. This information provides a general understanding of the return policy, but specific terms may vary, and it is always wise to refer to the latest guidelines directly on Builtny.com for any updates or changes....

Are there any warranties or guarantees on your products?

Builtny.com offers a variety of products, and customers often inquire about warranties or guarantees associated with their purchases. In addition to warranties, Builtny.com strives to ensure customer satisfaction, and they may offer satisfaction guarantees on certain products. This means that if a customer is not fully pleased with their purchase, there might be options available for exchanges or refunds, typically within a specified timeframe. For the most precise information regarding individual products, it is advisable to consult the specific product pages on the Builtny.com website. There, customers can often find detailed warranty information and any guarantees that may apply. If any further clarification or questions arise, looking for additional contact options on the current web page may be beneficial....

Shipping and Delivery

How long does shipping take?

Builtny.com provides estimated shipping times that can depend on several factors, including the shipping method selected, the destination,...

Do you offer international shipping?

Builtny.com focuses on providing customers with high-quality products that may be available in various regions, including international In some cases, international shipping may be available for select products or to specific countries. Customers interested in placing an order from outside the United States should review the FAQs or shipping sections on the website for guidelines related to international orders. This information can aid customers in understanding the available options, as well as any restrictions that may apply. For further inquiries, customers are encouraged to explore the contact information listed on the website....

Payments and Discounts

What are the payment options?

Builtny.com offers various payment options to ensure a convenient shopping experience for customers. Typically, customers can use major It is important to note that the exact payment methods available may vary based on the customer's location and the current offerings from Builtny.com. Furthermore, some promotions or special events may include limited-time payment options. For the most accurate and up-to-date information regarding payment options, customers are encouraged to visit the payments section of the Builtny.com website. There, they will find any specific details related to accepted payment methods, as well as any terms or conditions that may apply. This allows for the best understanding of how to complete purchases seamlessly....

Are gift cards available?

Gift cards are a popular gift option for many retailers, including Builtny.com. While the availability of gift cards may vary, it is...

Do you offer bulk discounts?

Builtny.com has a variety of products designed for everyday use, and many customers are interested in purchasing items in larger quantities. It is advisable for customers seeking bulk purchases to check the product pages on Builtny.com, as there is often information about discounts for larger orders directly there. Additionally, for more detailed information regarding bulk pricing or any potential deals, visiting the relevant sections on their website might provide the answers required. This way, customers can find the most accurate and current information that pertains specifically to what they are looking for. It is always beneficial to explore the offers available, as Builtny.com may have promotions or discounts that are not immediately obvious....

Product Information

Do you have a size chart?

Builtny.com offers a range of products that may vary in size, depending on the item. For size-related inquiries, a size chart can typically...

What materials are your products made of?

Built NY is known for creating high-quality products, especially in the realm of insulated bags and accessories. The company primarily Additionally, Built NY incorporates other materials such as polyester and food-safe nylon for added versatility and durability. These materials not only enhance the overall appearance and functionality of the products but also ensure ease of cleaning. Built NY emphasizes the importance of using materials that are safe for use with food, prioritizing health and well-being in their designs. Furthermore, it is worth noting that Built NY is committed to sustainable practices. They strive to minimize their environmental impact by selecting materials that are both long-lasting and sourced responsibly. To learn more about the specific materials used in a particular product, it is advisable to refer to the product descriptions available on the current web page....

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