How does the BBC collect viewer ratings and feedback?

Asked 4 months ago
The British Broadcasting Corporation employs a variety of methods to collect viewer ratings and feedback. One of the primary ways is through audience measurement systems, which include the use of television ratings panels. These panels consist of a sample of households that represent the broader UK population. They record viewing habits through electronic devices that track what programs are being watched, along with the time spent viewing. In addition to these traditional methods, the BBC utilizes online surveys and feedback forms available on its digital platforms, such as BBC iPlayer and its official website. Viewers can share their opinions and experiences directly, contributing valuable insights into program popularity and viewer satisfaction. Furthermore, the BBC closely monitors social media interactions and online discussions to gauge public sentiment and reactions to various shows and news broadcasts. Engaging with audiences in this way enables the BBC to stay attuned to viewer preferences and adapt its content accordingly. For the most accurate and updated information, it is advisable to check the current web page related to audience research on the BBC's official website.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 12, 2025

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