What should I do if I receive the wrong product?

If you receive the wrong product from Brand Name Distributors, it is important to take certain steps to address the situation effectively. The first action is to carefully review the packing slip or invoice that accompanied your order. This document typically includes details about the items you ordered, which can help confirm whether a mistake has indeed occurred. Next, it is advisable to document the issue by taking clear photographs of the received item alongside the packing slip. This visual evidence can be helpful for any subsequent communication. After that, the appropriate course of action is to refer to Brand Name Distributors' return policy, which typically outlines the procedures to follow in instances of incorrect shipments. It is often beneficial to check the company's website for specific instructions related to returns or exchanges, including any contact information needed for their customer service team. They will guide you through the return process or assist with correcting the order. Keeping a record of all communications during this process ensures a smooth resolution.