What should I do if I experience a power outage?
If you experience a power outage, it is important to stay calm and take some practical steps to ensure your safety and comfort. First, check whether the outage is isolated to your property or if it affects your entire neighborhood. You can do this by observing if your neighbors are also experiencing a loss of power. If it appears to be a widespread issue, it is likely that Bord Gais Energy is aware of the situation and is already working to restore power.
If your property is the only one affected, it may indicate an issue with your electrical system. In such cases, you should ensure that all electrical appliances are turned off to prevent any damage or hazards when the power returns. It is wise to avoid using candles for light, as they can be a fire hazard. Instead, consider using flashlights or rechargeable lamps. If the power outage lasts an extended period, it is best to conserve perishable food and avoid opening the refrigerator or freezer.
For more specific guidance on power outages or to find contact information, you may want to visit the Bord Gais Energy website for assistance.

Answered Jul 15, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Bord Gais Energy?
If you need to talk to Bord Gais Energy customer service, now that you have the answers
that you needed, click the button below.
Contact Bord Gais Energy