Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed on Bonton.com, the ability to cancel or modify it depends on various factors, including the status of the order. Typically, Bonton.com strives to process orders quickly in order to provide prompt shipping, which may limit the time available for making changes. If an order is still in the processing phase, it might be possible to make certain modifications or cancellations directly through the customer account on the website. However, if the order has already entered the shipping phase, cancellation or modification may not be feasible. It is important for customers to review their order details carefully before confirming the purchase to avoid any issues. For specific guidance on how to go about modifying or canceling an order, customers are encouraged to refer to the current web page which may have resources or instructions available related to order management. Additionally, contacting the customer service team listed on the Bonton.com website might provide further assistance regarding individual circumstances. As policies and procedures vary, consulting the specific information available online can offer the most accurate guidance related to one’s order situation.
Christian Allen is the editor / author responsible for this content.
Answered Aug 24, 2025

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