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Bitcoin.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Bitcoin.com Customer Service?

The question we are asked most often is about how to talk to Bitcoin.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Account on Bitcoin.com?

Learn how to close your Bitcoin.com account to effectively manage your digital presence. Safeguard your assets, complete essential...

How Do I Open an Account on Bitcoin.com?

You can trade cryptocurrency assets using Bitcoin.com web and app versions. To create an account, go to the bitcoin.com website and...
Ask any question you have about Bitcoin.com customer service, get an answer now.

Recent Bitcoin.com Customer Questions

I want to cash out my Bitcoin account

To cash out your Bitcoin, you can use a cryptocurrency exchange or a trading platform. You would sell your Bitcoin for your preferred currency and then withdraw the funds to your bank account. Ensure you follow the platform's instructions for transferring and cashing out your assets. Make sure to consider any fees associated with the transaction.
Asked Aug 9, 2025 12:51 PM

I want to cash out my Bitcoin account to US dollars

To cash out your Bitcoin to US dollars, you can use a cryptocurrency exchange where you can sell your Bitcoin for USD. After selling, you can withdraw the funds to your bank account. Ensure that you verify your identity and follow the exchange's guidelines for transactions.
Asked Aug 9, 2025 12:51 PM

How do I recover money from scammer I sent bitcoin to?

We're sorry, but once Bitcoin transactions are confirmed, they are irreversible. It's part of Bitcoin's design to prevent duplicate transactions and fraud. Therefore, it's not possible to get back coins sent to a scammer. Unfortunately, Bitcoin.com doesn’t have control over Bitcoin transactions, so we can't assist in these types of recovery scenarios. It's crucial to be vigilant when sending Bitcoins - only send them to trusted recipients and businesses. Should you find yourself in such a situation, you can report it to your local law enforcement and regulatory authorities.
Asked Apr 28, 2024 12:15 PM

I was calling because I want to know if there is a fee to withdraw my money?

Yes, there is usually a transaction fee associated with any cryptocurrency withdrawal, including Bitcoin. The exact amount can vary depending on factors such as network congestion. These fees go to the miners who validate transactions, not Bitcoin.com. Please note that fees can fluctuate and it's recommended to check the current fee before initiating any transaction.
Asked Mar 30, 2024 3:11 PM

I have set up an account, but how do I get my wallet ID and which Bitcoin do I choose

Your Wallet ID is automatically generated when you create an account on Bitcoin.com. You can find it by logging into your Bitcoin.com account and looking under "Wallet Preferences." Regarding which Bitcoin to choose, Bitcoin.com supports both Bitcoin (BTC) and Bitcoin Cash (BCH). BTC is the original Bitcoin with a larger user base, while BCH is a spin-off aiming for faster, cheaper transactions. The one you choose depends on your specific needs. For everyday transactions, BCH might be more suitable due to its lower fees. However, BTC might be a better choice if you're looking for an established cryptocurrency with wide acceptance.
Asked Mar 23, 2024 4:09 PM

Help me with my Bitcoin.com customer service issue

Account Management

How Do I Close My Account on Bitcoin.com?

Learn how to close your Bitcoin.com account to effectively manage your digital presence. Safeguard your assets, complete essential...

How Do I Open an Account on Bitcoin.com?

You can trade cryptocurrency assets using Bitcoin.com web and app versions. To create an account, go to the bitcoin.com website and...

How Do I Recover a Hacked Bitcoin.com Account?

Recovering a hacked Bitcoin.com account demands a swift and systematic response. By promptly reporting the breach to the platform's...

How Do I Reset My Bitcoin.com Password?

You don't need a password to log in to your Bitcoin.com account. Just enter the email address associated with your account and click...

How Do I Unlock My Bitcoin.com Account?

Bitcoin.com might have locked you out of your account. Account lockouts can happen due to various reasons. If you forget your password,...

How Do I Delete My Bitcoin.com Account?

If you are getting out of cryptocurrency or you want to move from Bitcoin to another digital asset, deleting your Bitcoin.com account...

Are there any account verification requirements on Bitcoin.com?

Yes, Bitcoin.com does have account verification requirements, especially when it comes to certain features such as buying or selling The exact requirements can depend on several factors, including the user's location and the services they wish to use. For instance, buying cryptocurrencies using a credit card might require more verification compared to other services. Additionally, Bitcoin.com aims to protect users from fraudulent activities by ensuring that accounts are linked to verified identities. If you are signed in to your account or exploring the services on Bitcoin.com, you can usually find detailed information regarding the specific verification requirements and processes. It is advisable to review the terms and conditions on the website for the most accurate and updated information. Always ensure to follow the guidelines provided during the account set up to have a smooth experience while using the platform....

Buying and Selling Coins

How Do I Sell Coins on Bitcoin.com?

You can sell cryptocurrency assets using the Bitcoin.com wallet app and centralized exchange on the website. Go to sell.bitcoin.com...

How Do I Buy Coins on Bitcoin.com?

Before buying coins on Bitcoin.com, enter a payment method first and download the wallet app to be used for sending the purchased crypto....

Are there any transaction fees when buying or selling coins on Bitcoin.com?

Yes, there are transaction fees associated with buying or selling coins on Bitcoin.com. These fees can vary depending on various factors It is essential to check the current fee structure on the Bitcoin.com platform as this information can change over time. Users can find detailed information about any applicable fees, along with other essential details regarding transactions, directly on the website. By doing so, users can fully understand the costs associated with their transactions and make informed decisions about buying or selling cryptocurrencies. Always consider these fees when planning to conduct transactions to ensure a seamless experience....

What are the accepted payment methods for buying coins on Bitcoin.com?

On Bitcoin.com, users typically have access to a variety of payment methods for purchasing cryptocurrencies, which may include debit When purchasing cryptocurrencies, it is essential to review the options presented during the transaction process, as Bitcoin.com is known for updating its services to enhance user experience and accommodate a range of preferences. Users can expect that the platform will facilitate secure and efficient payment processing options. Furthermore, for specific details regarding the most current accepted payment methods, users are encouraged to visit the official Bitcoin.com website. There, they can find comprehensive information regarding buying coins, including any updates on payment methods that may have been recently introduced. Exploring the website will provide the latest insights and options to ensure a smooth transaction process....

Are there any limits on buying or selling coins on Bitcoin.com?

Bitcoin.com does impose certain limits on buying or selling cryptocurrencies, which can vary based on multiple factors, including the When users begin the process of purchasing or selling cryptocurrencies on Bitcoin.com, they can typically find their specific limits displayed on the platform, allowing them to make informed decisions during transactions. The limits can fluctuate based on the account activity and historical behavior of the user. It is also essential for users to be aware that different cryptocurrencies might have varied limits. Moreover, Bitcoin.com may also impose daily or monthly purchasing caps depending on system stability and user demand. To stay updated on specific limits that apply to their account, users are encouraged to check the information available on the current web page. Therefore, by keeping an eye on their user dashboard, individuals can gain a clearer understanding of any applicable restrictions for their transactions....

Account Security

What Do I Do If My Bitcoin.com Account Has the Wrong Balance?

Encountering an incorrect balance on your Bitcoin.com account can be a concern, but it's essential to approach the situation methodically....

How Do I Setup Two Factor Authorization on My Bitcoin.com Account?

Setting up two-factor authorization (2FA) on your Bitcoin.com account is crucial in safeguarding your Bitcoin holdings. Access your...

Transactions and Transfers

Can I Withdraw from Bitcoin.com to My Bank Account?

Bitcoin withdrawals can be safe if you proactively take security measures to help you mitigate risks and support a safe withdrawal...

How Do I Transfer Coins on Bitcoin.com?

Transferring Bitcoins is as easy as choosing a specific amount and sending it to an internal or external account. The process depends...

How Do I Transfer Money to My Bitcoin.com Account?

If you recently opened a Bitcoin.com account, you need to know how to transfer money into that account from your bank account. To make...

How Do I Transfer Money from My Bitcoin.com Account?

If you have a Bitcoin.com account, there will be times when you want to transfer money out of that account and into your bank account....

What is the minimum deposit/withdrawal amount on Bitcoin.com?

The minimum deposit and withdrawal amounts on Bitcoin.com can vary depending on several factors, including the specific type of cryptocurrency For detailed figures regarding minimum deposit and withdrawal amounts, users should refer to the current information available on Bitcoin.com’s website. This information may be subject to change, reflecting market conditions and operational considerations. Additionally, while Bitcoin.com outlines the minimum thresholds, users may also want to consider potential fees associated with each transaction, as these can impact the overall amount available for withdrawal or deposit. Checking the relevant sections on the website can provide the most accurate and updated information....

How long does it take to process a withdrawal on Bitcoin.com?

The processing time for a withdrawal on Bitcoin.com can vary based on several factors, including the specific cryptocurrency being Additionally, for security purposes, Bitcoin.com may impose waiting periods or additional verification steps for larger withdrawals. It is always a good practice to check the current web page of Bitcoin.com for any updates or specific information regarding withdrawal times and procedures. Users should be patient while their withdrawal is being processed, as delays can sometimes occur due to external factors....

General Information

Is there a mobile app for Bitcoin.com?

Yes, Bitcoin.com offers a mobile application that provides users with a convenient way to manage their cryptocurrency assets. The Bitcoin.com In addition to wallet functionality, the app also includes access to cryptocurrency news, market data, and resources for trading. Users can also explore the Bitcoin.com marketplace for buying and selling goods and services using cryptocurrency. To find the latest information about the app, including download links and features, it may be helpful to visit the official Bitcoin.com website directly....

What are the supported countries for using Bitcoin.com?

Bitcoin.com operates in a global environment and aims to provide services to a wide range of users across various countries. However, Generally, users can access the Bitcoin.com Wallet and cryptocurrency exchange in many countries, enabling them to buy, sell, and manage Bitcoin and other cryptocurrencies. It is important to note that financial regulations surrounding cryptocurrency can vary significantly from one country to another, which can affect the services offered. For example, while users in major regions such as North America, Europe, and parts of Asia may have access to most of the functionalities, there may be restrictions or limitations in specific countries due to local laws and regulations concerning cryptocurrency trading and usage. Additionally, some services may not be available in certain jurisdictions because of legal requirements or compliance issues. The best way to understand the specific services available in your location is to visit the official Bitcoin.com website. There, users can often find up-to-date information about supported countries and any relevant limitations on services. As regulations continue to evolve, Bitcoin.com strives to adapt to changes, ensuring users have access to the necessary resources while following the law. Hence, users are encouraged to frequently check the website for the latest updates....
We look to the Bitcoin.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bitcoin.com issues reported to GetHuman
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