What should I do if I received a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Betterthanpants.com, there are some important steps to follow in order to address the situation effectively. First, it is advisable to carefully examine the item and take photos that clearly show the damage or the inaccuracies in the order. Documentation is essential, as it provides evidence of the issue that will be helpful for any necessary follow-up. Next, the customer should locate the return policy on the Betterthanpants.com website. This policy typically outlines the process for returning or exchanging items. Generally, it is recommended to initiate any return or exchange within a specific time frame after receiving the order. After reviewing the return policy, the customer will likely need to fill out a return request or contact customer service as indicated in the policy. It is common for the website to include instructions on how to send back the item and how to receive a correct replacement or a refund. Lastly, it is a good practice to keep all communication concerning the return or exchange until the issue is fully resolved. Detailed information regarding returns, exchanges, or any specific inquiries can usually be found on the current web page.