What is the return policy for Best Buy?

Asked 2 years ago
Best Buy has a return policy that allows customers to return most products within a specified time frame, typically within 15 to 45 days from the date of purchase, depending on the type of item. For standard consumer electronics and appliances, customers generally have 15 days to initiate a return, while My Best Buy members may enjoy an extended return window of 30 days. For certain categories, such as major appliances or specific electronics like computers, customers may have up to 45 days for returns. To facilitate a return, items must be in the original condition, including all accessories, packaging, and manuals. Some products, such as open software, digital downloads, and certain health and hygiene items, may be non-returnable, so it is advisable to check the specific conditions related to those items. Receipts are usually required, but Best Buy may also accept returns for items purchased through online receipts or loyalty program accounts. Since return policies can be updated, it is recommended to verify the details on the current Best Buy website for the most accurate and relevant information regarding specific items and exceptions.
Christian Allen is the editor / author responsible for this content.
Answered Jun 16, 2025

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