What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Bellakoola.com, it is important to take prompt action to resolve the issue. First, the customer should inspect the item carefully and take clear photographs of any damage or discrepancies, as this evidence may be required for any return or exchange process. Next, they should check the Bellakoola.com website for specific return and exchange policies as these can provide guidance on how to proceed. Typically, the customer will need to initiate a return request, which may involve filling out an online form or sending an email to customer service, detailing the issue experienced. It is also recommended to return the item in its original packaging whenever possible. Depending on the return policy, the customer may be provided with a prepaid shipping label for the return. Once the return has been received and processed, Bellakoola.com will usually offer a replacement or refund for the item. For accurate and updated information, the customer should consult the relevant sections of the Bellakoola website, as processes may vary.