What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Beautorium.com, there are several steps you can take to resolve the situation. First, it is essential to thoroughly inspect the package and the contents as soon as you receive them. Document any damage or discrepancies by taking clear photographs, as this will be helpful if you need to provide evidence of the issue. After you have documented the situation, check the current web page for the relevant section on returns or exchanges. Most online retailers, including Beautorium, provide specific instructions on how to handle such matters. There may be a designated return policy that outlines the timeframe within which you need to report any issues, as well as any required steps for returns or exchanges. Typically, you will need to initiate the return process by following the instructions provided on the website. This may involve filling out a return request or providing details regarding the order in question. Once the return request has been submitted, the information will usually go to Beautorium's customer service team for processing. They will guide you on how to return the damaged or incorrect item, and they may also provide information regarding replacements or refunds. It is important to act promptly, as most retailers have a specific timeframe for reporting issues with received items. By following these steps, you should be able to resolve the situation effectively.