Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed on Batesfootwear.com, the ability to cancel or modify it depends on the status of the order at the time the request is made. If the order has not yet been processed or shipped, it is typically possible to make changes or cancel it. However, once an order enters the fulfillment process or has been shipped, modifications or cancellations may not be accommodated. It is advisable for customers to act quickly if they wish to alter or cancel their order, as time frames for making such requests may be limited. To obtain the most accurate and up-to-date information regarding specific order inquiries, customers are encouraged to refer to the relevant sections on the current web page, where order policies are outlined. This ensures they are aware of the steps to take and the potential options available to them regarding their order.
Christian Allen is the editor / author responsible for this content.
Answered Sep 30, 2025

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