What should I do if my package is lost or damaged during shipping?

Asked 2 years ago
If a package from Azperfume.com is lost or damaged during shipping, the first step is to ensure that you have all relevant information at hand, such as your order number, tracking information, and details regarding the condition of the package upon arrival or its absence. Azperfume.com typically has procedures in place for handling these situations. It is important to check their website for specific guidelines and policies related to lost or damaged orders. In cases of damaged packages, customers should document the condition of the item and the packaging, including taking photographs if necessary. This documentation may be useful when reporting the issue. If your package does not arrive within the estimated delivery timeframe provided by the shipping method selected, it is advisable to track the package through the courier’s website or contact them directly for more detailed information regarding the shipment status. Once you have gathered the necessary information, it would be prudent to follow the customer service guidance available on the Azperfume.com website. They may provide a specific form or contact method for reporting lost or damaged items. It is important to act promptly, as there may be time limits on how long a customer can report issues with shipping. For the most accurate and tailored advice, seeking the customer support section of Azperfume.com while armed with your order details will be the best course of action to resolve any shipping issues effectively.
Adam Goldkamp is the editor / author responsible for this content.
Answered Sep 6, 2025

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