What should I do if my Avios points are missing?

If a member finds that their Avios points are missing, there are several steps they can take to help resolve the issue. First, it is advisable to review the account activity to verify if the points have been deducted for any recent transactions, such as redeeming points for flights, hotel stays, or other rewards. Sometimes, points may not be readily accessible because they have been used in a recent transaction but this should be reflected in the account history. If it appears that points are indeed missing and have not been accounted for, members should consider checking for any eligible activities that may not have posted yet. Avios points can take time to be credited after certain transactions, such as after flying with a partner airline or staying at a partner hotel. Members might want to ensure that the eligible transactions were made within the appropriate time frame and they have provided the correct information, such as their membership number. If the missing points cannot be explained, it is recommended to consult the specific section on the Avios website that deals with missing points. The website typically has guidelines for how to submit a claim for missing points, and it may outline necessary documentation or information that would need to be included. Members should remember to check if there is a particular waiting period before taking action, as sometimes points may still be in the process of being credited. For the most precise guidance and possible updates, visiting the Avios website may provide additional contact information and resources.