What is Avianca's policy for flight cancellations and refunds?

Avianca has a comprehensive policy regarding flight cancellations and refunds that is designed to accommodate various circumstances that travelers may encounter. Generally, if a passenger needs to cancel a flight, the possibility of receiving a refund will depend on the type of ticket purchased. Avianca offers different fare classes, each with its own rules regarding changes and cancellations. For refundable tickets, passengers may typically request a full refund if they decide to cancel their flight, though there may be a small refund processing fee. Non-refundable tickets, on the other hand, usually do not qualify for a refund if canceled, but passengers might have the option to use the value of their ticket towards future travel, minus any applicable fees. Travelers are encouraged to review the specific terms and conditions associated with their ticket purchase, as fare rules can vary. In the case of flight cancellations initiated by Avianca, such as due to operational changes or extraordinary circumstances, passengers are usually entitled to a full refund or the option to rebook on a different flight without incurring additional fees. To obtain the most accurate and updated information regarding cancellations and refunds, it is advisable for travelers to refer to the current policies available on Avianca's official website. This can provide detailed guidance specific to individual situations and ensure that passengers are aware of their rights and options.