What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from ArcadianLighting.com, they should follow specific steps to address the issue. First, it is essential to examine the product immediately upon receipt. If damage is evident or the item is not functioning as it should, take clear photographs of the damage or defect. This documentation will be helpful for any necessary claims or exchanges. Next, the customer should refer to the return policy provided on the current web page of ArcadianLighting.com. This policy typically outlines the procedures for returning or exchanging items. Most companies, including Arcadian Lighting, have a specified time frame during which returns are accepted. Initiating communication with the company, whether by phone or through their online contact form, is advisable to report the issue and receive guidance on the return process. Finally, ensure that the product is repackaged securely to avoid additional damage during return shipping. This approach will help facilitate a smooth return or exchange process. It is always beneficial to review the return policy for further specifics to ensure adherence to their guidelines.