What should I do if my item arrives damaged?

If an item arrives damaged from AptDeco, the first step is to take immediate action to document the damage. This means taking clear photographs of the damaged item from various angles. Capturing any defects, scratches, or breaks in the furniture is essential, as this evidence will be helpful when addressing the issue. It is also advisable to take pictures of the packaging, including any shipping materials, since this can provide context for how the damage occurred. Once the damage has been documented, the next step is to reach out to AptDeco to report the situation. There are typically specific guidelines on their website regarding how to handle damaged items, including filing a claim or requesting a resolution. It is essential to follow these guidelines carefully and provide all necessary details, including your order number, description of the damaged item, and the photographs you have taken. In some cases, AptDeco may offer options such as repairs, replacements, or refunds, depending on their policies. Customers are encouraged to review the relevant information on the AptDeco website to understand their rights and the procedures involved in these situations. Throughout this process, it is crucial to remain patient, as resolving damaged item disputes can take some time. By following the appropriate steps and staying informed, customers can work towards a satisfactory resolution for the damaged item they received.