What should I do if I received a damaged or incorrect item?

Asked 2 years ago
Receiving a damaged or incorrect item can be frustrating, but it is important to take the right steps to resolve the situation. If you find yourself in this predicament after ordering from Apartysource.com, the first course of action is to carefully inspect the item while keeping its packaging intact. Take clear photographs of the damaged item or the incorrect product, as this documentation will be useful in the resolution process. Next, it is advisable to refer to the current web page for the specific return and exchange policy of Apartysource.com. Their policy generally outlines the procedure for addressing such issues. You may need to initiate a return request or exchange through their designated process, which often includes completing a return authorization form or contacting their customer support team directly. In many cases, the information about how to report a damaged or incorrect item is found on the website under the customer service or returns section. Ensure that you provide all necessary details, including your order number and any relevant information regarding the item in question. This will assist in expediting the resolution. After submitting your return request or notifying customer support, be sure to keep an eye on your email for updates. Apartysource.com typically strives to resolve these issues promptly. If you have specific concerns or requirements, it may be helpful to mention them during your communication. Rest assured that the goal is to ensure customer satisfaction, and they will do their best to make things right.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 30, 2025

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