What is the process to dispute a charge on my American Express card?

Disputing a charge on an American Express card involves several steps that enable cardholders to address unauthorized transactions or billing errors. First, the cardholder should carefully review the statement associated with the charge in question. It is essential to determine whether the charge was indeed unauthorized or if there was a misunderstanding regarding the purchase. Next, the cardholder can log into their American Express online account or utilize the mobile app. Within these platforms, there is typically an option to view recent transactions and initiate a dispute. The cardholder will need to select the specific charge they wish to dispute and follow the prompts provided by the American Express system. During this process, it is important for the cardholder to provide any necessary documentation or evidence that supports their claim. This might include receipts, correspondence with the merchant, or any other relevant information. American Express will then investigate the dispute and may contact the cardholder for further clarification if needed. Generally, cardholders can expect to receive updates regarding the status of their dispute within a few weeks. For detailed instructions and the most current information, it is advisable for cardholders to refer to the official American Express website or app, where they can find guidance on their specific situation and needs.