What Do I Do If I Have Not Received My Confirmation Email from Amazon?
In a nutshell: If you ordered from Amazon but haven't received your confirmation email, first check that you are looking at the correct email address linked to your account. Look in your spam or other email folders like 'Updates' or 'Promotions.' Sign in to your Amazon account, navigate
Introduction
Did you recently order from Amazon? Wait for the confirmation email sent to the email address associated with your Amazon account. The email confirms your purchase with Amazon, and it contains details of your order. You'll get a summary of the order, along with a link to track it and see its delivery status. Amazon sends a confirmation email for every item purchased in the online store. If you get a confirmation, it means Amazon has accepted the order and will soon process it. What do you do if you don't get the confirmation email? Read this helpful guide.
Check if the Email Address You're Checking is the One Registered With Amazon
Do you use multiple email addresses? If so, please ensure the email address you're checking is the email associated with your Amazon account. If you can't find any emails from Amazon, you may be checking the wrong email address.
Check Your Spam Folder
If the confirmation email isn't in your inbox, it might be in your spam folder. Check and other email folders, as the confirmation email from Amazon may be in one of those folders.
You may also want to check other filters in your email, such as 'Updates' or 'Promotions'. The confirmation email likely went straight to those filters.
If you still can't find your email, proceed to the next steps.
Sign in to Your Amazon Account
Log in using the email address associated with your Amazon account, then click Continue.
Click Returns and Orders
The Returns and Orders section is where you can view all orders you made with Amazon. If you haven't received an email from them, check whether it's in your account on the website, and the order has been processed.
Check the Orders Tab
You can view all of your orders in the Orders tab. If you have just placed an order, check the 'Not Yet Shipped' section to see if the order has been processed. If it's still not there, it's possible that the order wasn't completed, or Amazon didn't accept your payment method.
If you still can't find any proof of purchase from Amazon, we recommend checking your bank. Did Amazon charge you? If so, please prepare any proof of transaction, such as a credit card statement or bank transaction, and contact Amazon so they can assist in resolving the issue.
Conclusion
If you have multiple accounts, check them all to see if the order was placed on your other Amazon account. The process is the same: sign back in to your account and go to the Orders tab to check the item you just purchased. When you still can't find any trace of the order, it's time to contact Amazon Support. Click your Profile and go to Payments. Select the issue you need help with and follow the on-screen instructions to submit the case to Amazon. Allow them to investigate and process your refund. Still have questions? Call Amazon Support today.
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