What should I do if I receive the wrong item?

If a customer receives an incorrect item from Alysgrace.com, the best course of action is to first identify the item that was ordered versus the item that was received. This helps in effectively addressing the issue. It is advisable to check the order confirmation email, which typically contains details of the purchased items. Once the discrepancy is confirmed, it is essential to refer to the website for any specific return and exchange policies that may apply. Alysgrace.com often provides instructions on how to initiate a return or exchange, which may involve filling out a return request form or contacting customer service directly. Generally, returning the wrong item may require the item to be in its original packaging and in unused condition. The shipping process for returning the incorrect item may be covered by the boutique, but this can vary based on their policies. It is important to keep any communication clear and polite while navigating the process. Customers should note any deadlines or time frames mentioned for returns or exchanges to ensure compliance. The specific policies and processes can usually be found on the current website page, which will provide the most accurate information tailored to Alysgrace.com's customer service practices.