What if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Allivet, it is important to address the issue promptly. Allivet typically encourages customers to inspect their orders upon arrival. In the event of receiving a damaged item, it is advisable to document any visible damage, which may include taking photographs of the packaging and the product itself. This documentation can be helpful in resolving the matter. For incorrect items, customers should also make a note of what was ordered versus what was received. Generally, the next step would be to refer to the return and exchange policy outlined on the Allivet website. This policy usually provides guidance on how to proceed with returns or exchanges, including possible options for refunds or replacements. Customers may be required to initiate the process within a specific time frame, which is typically noted in the policy. It can also be helpful to check the contact information found on the Allivet web page for further assistance regarding the return or exchange process.