What do I do if I receive the wrong item from AllModern?

If a customer receives the wrong item from AllModern, the first step is to carefully check the order confirmation, which is typically sent via email, alongside the packing slip included in the shipment. This will help confirm what was originally ordered versus what was received. If there is a discrepancy, the next course of action is to review the return policy detailed on the AllModern website, as it provides essential information regarding returns and exchanges. Customers generally need to initiate the return process for the incorrect item. This can be done through the online portal available on the AllModern website, where individuals can enter details about their order and the specific issues encountered. It often includes printing a return label and packing instructions for sending back the incorrect item. Once the return is processed, customers should expect to receive the correct item or a refund, depending on their choice. For any questions regarding the process or if assistance is needed, the website also contains useful contact information, making it easier to seek help regarding the issue.