How do I return a product?
Returning a product on Alice.com is generally a straightforward process. While specific return policies may vary depending on the product category or seller, it typically involves a few key steps. First, customers should locate their order details in the account settings, where they can find the history of their purchases. It is essential to review any relevant return policies associated with the specific item, as conditions such as time limits and the state of the product may apply.
Once you have verified that the item is eligible for return, the next step usually involves initiating the return process through the website. This often includes selecting the item you wish to return and following the prompts to generate a return authorization. Customers may then be required to print a return shipping label, which can help expedite the return process.
Finally, pack the item securely to ensure it arrives in good condition, and ship it back using the designated method. Keep an eye on the tracking as well. For any specific queries or further assistance, it is advisable to refer to the current web page for detailed return instructions or contact information.

Answered Aug 11, 2025
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