What if I have a medication that requires special handling or refrigeration?

Asked 2 years ago
Aetna Rx Home Delivery has procedures in place to manage medications that require special handling or refrigeration. They understand that certain medications may have specific storage requirements to maintain their effectiveness. Typically, these medications are identified during the prescription filling process, and Aetna Rx follows strict protocols to ensure they are stored and shipped appropriately. For medications that need refrigeration, Aetna Rx generally utilizes insulated packaging and ice packs to maintain the required temperature during transit. This helps to ensure that the medication arrives at its destination in optimal condition. It is important for customers to be mindful of the delivery time, as some medications may have specific requirements for how quickly they need to be administered after they have been delivered. If a customer has questions regarding their specific medication, including its handling requirements, it may be helpful to refer to Aetna Rx Home Delivery's website for more detailed information. The website often contains resources that outline the medications that require special attention, as well as guidance for proper storage.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 14, 2025

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