What should I do if I receive a damaged product?

If a customer receives a damaged product from ActionVillage.com, it is important to take prompt and appropriate steps to address the situation. First, the customer should carefully inspect the item to assess the extent of the damage. It is advisable to take photographs of the damaged product as this can serve as documentation for future communication regarding the issue. Next, the customer should review the specific return and exchange policies outlined on the ActionVillage.com website, as these policies provide guidance on how to handle situations related to damaged items. Typically, customers will need to initiate a return or exchange request within a certain timeframe after receiving the product. The process usually involves filling out a form or submitting a request through the website, along with the photographs taken earlier. Following these steps will help streamline the resolution process. It is also wise to retain any packaging materials, as these may be needed for the return shipment. For further assistance, the customer can refer to the contact information available on the current web page of ActionVillage.com.