How do I update my personal information on my account?

Asked 2 years ago
To update personal information on an account with Abbey (UK), customers typically need to access their online banking platform or mobile app. After logging in securely, they should navigate to the section of the account that relates to personal details or account settings. Here, they may find options to edit various pieces of information, such as their address, phone number, or email address. It is essential for customers to ensure that all provided information is accurate and up to date to avoid any communication issues or account-related problems. In some cases, customers may be required to verify their identity before making changes. This could involve answering security questions or providing additional documentation. If changes cannot be made online, there may be convenient alternative options available, such as visiting a local branch or submitting forms via post. For specific guidance or if personal information needs to be updated that is not possible through online methods, customers are encouraged to refer to the Abbey website for current contact information and resources.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 5, 2025

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