How Do I Report a AT&T Wireless Service Outage?
In a nutshell: If you experience an AT&T wireless service outage, promptly report it to restore service. First, verify that the issue isn't with your phone, checking settings like airplane mode and account status. If needed, use wi-fi calling as a temporary solution, but be mindful of
Introduction
A wireless service outage can be anything from inconvenient to disastrous, depending on what you need your phone for. So if you suddenly find that you can't get your AT&T wireless service, you need to get your service back as soon as you possibly can. To do that, you need to report the service outage to AT&T as soon as possible, so they can get started fixing the problem right away.
What You'll Need
If you really need to make a call before wireless service has been restored, use wi-fi calling. This allows you to use your phone's wi-fi connection to place calls. You can activate wi-fi calling from your phone's Settings page. It's a good idea to set wi-fi calling as a backup before you need it, so that you can carry on without interruption in case of an emergency during a service outage. Remember, though, that using wi-fi calling uses your data, so this plan will only work if you haven't reached your data limit for the month.
Before you report an AT&T wireless service outage, first make sure that the problem really is due to a service outage.
If you can't get wireless service, the problem might actually be with your phone. So, first of all, check to see if your phone has accidentally been switched to airplane mode. If that isn't the issue, sign into your AT&T account online and make sure that there aren't any issues that have caused your account to become suspended, such as late payments or reaching the end of a prepaid plan. If there are no problems there, and if you are traveling, check the AT&T network coverage map to make sure you are in a service area. If all else fails, try restarting your device, that could correct the problem.
Sign into your AT&T account.
AT&T sign in page
If your phone isn't the problem, then a service outage is the most likely culprit. However, before you report the outage to AT&T, check to see if the company is already aware of the problem. The easiest way to do that is online.
Go to the AT&T Service Outage Info page.
AT&T Service Outage Info page
Enter the required information in the appropriate text fields.
The page will show you whether or not the company knows about the service outage in your area. If the company is already aware of it, there is no need to go to the trouble of informing them yourself.
Call an AT&T customer service representative to report the problem.
AT&T customer service
Conclusion
Once you have reported the service outage to an AT&T representative, there's nothing further you need to do. Generally, these problems are fixed pretty quickly, so you shouldn't have to wait to long to get your phone service back.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for AT&T Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a AT&T Wireless Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
AT&T Wireless
Speak to An Expert Now
Paying Too Much for Internet?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies