How Do I Recover a Lost Password or Pin for My AT&T Wireless Account?

In a nutshell: AT&T accounts require multiple security codes, including passwords and PINs, which can be easily forgotten. Each type has its own recovery process. The password, used to access your account, must be 8-24 characters with specific requirements. To recover it, users can visit the AT&T password reset page and provide

Introduction

AT&T has a lot of different codes to remember, because your account is a lot more secure that way. Unfortunately, this can make it easy to forget one or two of them. However, recovery of your various AT&T passwords and PINs is pretty straightforward, though each one has its own method of recovery.

What You'll Need

Your password is the password you use to sign into your AT&T account.Your passcode is a PIN from 4 to 8 digits long that is used for security and authorization purposes.Your AT&T Prepaid PIN is the PIN you used with your prepaid AT&T account online.If you reset your password, AT&T requires your new password to be between 8 and 24 characters, have at least one uppercase and one lowercase letter, have at least one number, and at least one special character.If you didn't just forget your password, but also your User ID, go to the AT&T password reset page. There you will see an option for recovering your User ID.

Go to the AT&T password recovery page.

AT&T password recovery page
If you want to recover your passcode PIN, skip to step 3.
If you want to recover your AT&T Prepaid PIN, skip to step 7.

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account? (Step 1)

Enter your User ID and your last name then press the Continue button.

Follow the prompts to reset your password.
Skip the rest of the steps.

Click on the Account link in the upper right corner of the AT&T home page.

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account? (Step 3)

Click on the Sign In option in the drop down menu.

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account? (Step 4)

Sign into your AT&T account.

Select the "Get new passcode" option.

Follow the prompts to recover your passcode.
Skip the remainder of the steps.

Click on the Account link and then the Sign In option in the drop down menu to go to the Sign In page.

Don't enter your sign in information.

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account? (Step 7)

Enter your User ID and then click on the "Forgot Password" link.

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account? (Step 8)

Enter the wireless number that is associated with your AT&T account in the text field provided.

Select the "Request 4-Digit PIN" option.

If you also need to reset your prepaid password, you can select both options. You will receive help for each one.

Choose "Send PIN Temporary Password."

Look for a text from AT&T with a code to let you reset your PIN.

Enter the required information you were sent.

Click on Continue.

Follow the prompts to create a new PIN.

Conclusion

Recovering a PIN or password for your AT&T account is pretty easy. It shouldn't take you more than a few minutes. However, if something goes wrong and you don't know what to do, call an AT&T customer service representative for help. The customer service center is open 24 hours a day, 7 days a week.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

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