How Can I Track a Lost or Stolen AT&T Wireless Phone?
In a nutshell: If you've lost your AT&T phone or believe it stolen, first attempt to locate it before suspending service. For iOS devices, access iCloud or use Find My iPhone to track, play a sound, or report it as lost. For Android
Introduction
Have you lost or do you think your AT&T phone has been stolen? Before suspending your service or erasing phone data, locate your device first. If you have an iOS device, go to iCloud to locate your device, sign in to Google (if your device is associated with your Gmail account), or sign in to Windows to track your device. You can also use AT&T Secure Family to help you locate a family member's lost or stolen device. Continue reading, and we will outline the steps to find your device.
Sign in to iCloud
If you don't have another iOS device, use a web browser to locate your lost or stolen phone. Tap 'Sign In.
Tap on Your Device
Click on your device to view its location, play a sound, and report it as lost iPhone. You will also be able to remove or erase your phone's data. You can also see your phone's battery percentage once logged in to iCloud.
Report it as Lost
If you've lost your phone, consider reporting it as a Lost iPhone. When you report it as Lost, the device locks, and you can leave a phone number for the finder. Just tap Next and follow the on-screen prompts.
Play a Sound to Locate the Device
Tap on Play Sound and listen to it. You'll be able to locate your phone when it's just nearby. You will also receive an email from Find My that a sound was played on your Apple device.
If you still can't locate the device, the last resort would be to erase all data from your phone. Simply tap 'Erase' and follow the on-screen prompts to delete the data successfully.
Note: Also, ensure that Stolen Device Protection is enabled to prevent unauthorized access to your data by someone who knows your password.
For Android phones associated with your Gmail, follow the next step.
Log in to Google
Sign in to your Android's Find Hub page to locate your device.
You'll be able to see your devices and their location. You can also play a sound, secure your device, and factory reset it.
For a Windows phone, sign in to your Microsoft account to manage your account.
Log in to Microsoft
Just enter your email address or phone, and tap Next. Once logged in, select your device and use the map to locate it.
Do you have AT&T Secure Family? Open the app and tap on your family member's profile. Then, tap Timeline to view the device's location history for the past 7 days.
Conclusion
Still can't find your AT&T device? Contact AT&T to suspend your service. If you have a device protection plan, file a claim to get a replacement phone. Just visit the claims website or contact AT&T Support to start your claim. AT&T subscribers without a device protection plan can also take advantage of an installment plan from AT&T. To save money, you can also consider purchasing a certified pre-owned phone from AT&T. If you still have questions about locating your phone or filing a claim for a replacement, please don't hesitate to contact Support.
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