How Do I Move My AT&T U-Verse Service to a New Address?

Introduction

If you're moving to a new address, you can easily transfer your AT&T internet service online. Just enter your new address to check availability in your area. If service is available, follow the on-screen instructions to complete the transfer. Don't forget to take all your equipment with you to ensure a smooth transition. Depending on the service you want to sign up for, there may also be a need to return your old equipment. For a step-by-step guide, check out this article on transferring your AT&T internet service.

Enter Your Address

Use this link: https://www.att.com/help/moving/

Type in your new address in the Address field and click Check Availability.

If you're transferring a service for a business, use this link:

https://www.business.att.com/portfolios/business-internet.html

Besides the address, you also need to enter the first and last name of the account holder, the phone number, email address, and the company name.

Tap Get Started

To transfer your AT&T service to a new address, click "Get Started". If service isn't available at your new location, AT&T will provide the option to disconnect your service.

Click I Want to Move My Service

Wait for the "What do you want to do?" pop-up and click "I want to move my service". If you're a new user, click "I'm brand new to AT&T.

When you move your service online, some subscribers may be eligible for a $100 reward card. To qualify, use the code MOVE4REWARD at checkout. Note that you also need to meet the terms and conditions to get the offer.

Log in To Your Account

If you're not signed in yet, enter your User ID and password to continue.

When the service is available, AT&T will prompt you to choose a new service, move your current service, or add a new plan with add-ons. You may need to check if you should schedule an appointment with a technician for service installation. An option to self-install your service may also be available.

Don't worry – AT&T will guide you on what to do with your service and equipment. Within 24 hours of transferring your service online, they'll email you to let you know if you need to return your old equipment, which may be required if you're applying for a new service.

After selecting a service, AT&T will ask you to schedule your move. Activation fees are usually waived, but this also depends on your service.

After selecting a service, you'll need to schedule your move. Activation fees are usually waived, but this depends on your specific service. Note that service transfers are limited to the account holder; if someone else wants AT&T service, they'll need to open a new account. Small business owners can also contact AT&T customer support for assistance with transferring their service.

Conclusion

If you choose AT&T fiber for your move, you may need to schedule an appointment with a technician to help install the service. Unlike Wi-Fi, fiber optic technology requires specialized equipment and cabling. The technician will upgrade your internet lines, which typically takes 4-6 hours. They may also replace your copper wiring with fiber lines for a faster connection. With AT&T fiber, you can enjoy speeds of up to 5 Gbps for both uploads and downloads. Still having trouble transferring your service? Contact Customer Support today for help.