How Do I Dispute Charges on My AT&T U-Verse Bill?

Introduction

If took a look at your AT&T internet bill and saw a charge you don't remember, a discount that wasn't applied, or some other error, you probably want to dispute the charge. Most of the time, this means no more than just filling out a form and waiting for a few days before the problem is fixed. Even when it's not resolved so quickly, it still shouldn't be difficult.

What You'll Need

The first step of the charge dispute process includes filling out an online form. Have the following things present when you fill it out:Your AT&T account numberYour credit or debit card number, if you paid the charge with a cardYour bank's and routing number and your bank account number if you paid with a bank transferYour phone numberYour email addressYour bank's addressA photo of the bank or credit card statement that shows the charge you are disputing

Go to the AT&T home page and click on the Account link.

Select the Sign in option from the menu and sign into your AT&T account.

Fill out the AT&T payment dispute form.

AT&T payment dispute form
Start by selecting the Internet option from the Services menu.

Wait to hear from an AT&T customer service representative.

You should get a phone call or email within the 5 business days following the day you submitted the form. They will tell you of their proposed resolution for your problem. If you are satisfied with it then skip the following steps. If you want to continue the dispute, take the next step.

Send an AT&T Notice of Dispute form to the AT&T legal department.

AT&T Notice of Dispute form
The legal department's mailing address can be found on the form.

Wait for the AT&T legal department to investigate your claim.

You will be given the results of this investigation within 60 days. They will either suggest a resolution or schedule a settlement meeting to talk the matter over with you directly. If you are satisfied with this settlement then skip the remaining steps.

Send the dispute to arbitration.

Tell the company's legal representative that you want to send the dispute to arbitration. In accordance with company policy, a neutral third party will be selected to handle the arbitration and make a judgement. You may also be able to file a suit in your small claims court instead of sending the matter to arbitration, depending on the circumstances. Arbitration always requires an arbitration fee from both parties, but AT&T will usually pay your arbitration fee for you.

Conclusion

In almost all cases of a disputed charge, just filling out the form bringing the company's attention to the problem is all it takes to resolve the problem. If you need any assistance with anything, call the AT&T customer service department any time, day or night. It never closes.