How Do I Cancel My AT&T U-Verse Service?

Introduction

If you cancel your AT&T internet service within 14 days of activation, you won't be charged an early termination fee (ETF), although other charges may still apply. After 14 days, cancellations incur a non-refundable termination fee and other applicable charges, including a service charge. You'll also need to return any AT&T-provided equipment within 21 days to avoid a non-return fee, which can be refunded if the equipment is returned within 6 months of service termination. If you're considering canceling, check out this guide for step-by-step instructions on how to cancel and return your equipment.

Call AT&T 1-800 Number

You can cancel your AT&T internet service over the phone; you'll need to be the account holder to do so. Before calling, make sure you have your account number and PIN ready. It's best to call during business hours, as requests received after hours or during holidays are processed the next business day.

If you've made an overpayment, you might be eligible for a refund. Refunds are typically processed within 45 days of account cancellation and are credited back to your original payment method. If you haven't received your refund after 60 days, feel free to follow up with AT&T. However, call your bank first before checking with AT&T. Refunds can be issued via credit/debit card, check, electronic bank draft, or online bill payment through your bank.

Visit at AT&T Store

You may also be able to cancel your AT&T internet service in person at an AT&T store. Before visiting, make sure to bring your account details. To ensure a smooth process, consider scheduling an appointment first to avoid long wait times at the store.

Don't bring any AT&T routers or equipment with you to the store, as AT&T doesn't accept returns there. We'll cover how to return equipment in the next step.

Return the Equipment to FedEx or UPS

After canceling your internet service, return the equipment as soon as possible to avoid non-return fees. Ensure it's returned within 21 days and in good condition. Note that wall-mounted equipment should not be removed.

You can return AT&T equipment at a nearby FedEx or UPS store. Just bring the equipment with you, and the staff will handle the packing and ship the package directly to AT&T. Don't forget to bring your account number and ask for a tracking receipt. Make sure to return all equipment, including wires and cords.

Return the equipment within 21 days to avoid non-return fees: $65 for All-Fi Boosters or Wi-Fi Extenders, $150 for Wi-Fi Gateways, and $200 for All-Fi units. Note that fees are subject to change.

Conclusion

Before canceling your internet service, consider downgrading or suspending it instead. Downgrading can help you save while keeping your internet connection at home. If you're going on a long vacation, suspending your service might also be a better option. Note that you can only suspend your service after your account has been active for 30 days. If you're interested in suspending or want to completely cancel your internet service, call the number provided above or visit an AT&T store. Feel free to also use the chat feature online for any concerns. For further assistance, reach out to Customer Support.