What happens if there is an outage or interruption in my service?

If there is an outage or interruption in service with AEP Energy (PA), customers may experience a temporary disruption in their energy supply. It is important to note that AEP Energy (PA) is a retail energy supplier, and it does not directly handle the physical electricity infrastructure. Instead, utility companies manage the electric distribution system. In the event of a power outage, customers should first report the outage to their local utility provider, as they are responsible for ensuring the delivery of electricity and restoring service after an interruption. AEP Energy (PA) typically provides information on their website regarding steps to take during an outage and may also offer helpful resources that detail how customers can stay informed about restoration efforts. Customers may want to check their website for updates and guidance during such events, as well as to find any relevant contact details for their local utility provider.