What are the return policies for custom orders?

Asked 5 months ago
A.C. Moore Arts & Crafts has specific guidelines when it comes to the return policies for custom orders. Generally, custom orders are considered special orders that are tailored to the individual requirements of the customer. Due to the personalized nature of these orders, they typically do not qualify for standard return options. This means that once a custom order is made, it may not be returnable unless there was a mistake on the part of A.C. Moore, such as incorrect items being sent or defects in the products. It is important to understand that the returns policy may vary based on the specific terms associated with the custom item. Customers are encouraged to carefully review their order specifications before finalizing their purchase to ensure that all details are correct, as this can help avoid complications later on. Additionally, consumers should refer to the most up-to-date information available on the A.C. Moore website. There, one can find detailed return policies, including any specific terms and conditions related to custom orders, as well as instructions on how to proceed in case of an issue. Overall, while A.C. Moore values customer satisfaction and aims to provide quality service and products, the return policy for custom orders is typically more restrictive than that for standard merchandise. For precise details, it is recommended to check the current web page for further clarification and guidance.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 8, 2025

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