What should I do if I receive the wrong item?

If a customer receives the wrong item from 6ave.com, the best course of action is to start by reviewing the order confirmation and shipping details. This information can help clarify what was originally ordered versus what was received. Next, customers should check the current webpage for specific return and exchange policies related to incorrect items. Most retailers, including 6ave.com, have procedures in place for addressing such situations. Typically, customers will need to provide relevant order details, such as the order number and a description of the incorrect item received. After gathering this information, customers are usually encouraged to initiate a return or exchange process, often outlined on the website. This may involve filling out a form or contacting customer service for assistance. Customers may also want to document the error with photos for their records or for submission if required. Being clear and prompt in communication can often lead to a smoother resolution. It is always advisable to check the returns and exchanges section on the website for the most direct guidance.