What should I do if I receive the wrong item?

If a customer receives the wrong item from 3floz.com, the best course of action is to first verify the order details to ensure that the item received does not match what was ordered. This includes checking the order confirmation email or account order history for discrepancies. Next, the customer should examine the return policy provided on the website, as this will outline the steps to follow for returning a wrong item. Commonly, customers may need to fill out a return request or contact customer service for further assistance. It is advisable to have the order number and any relevant details from the packaging handy, as this information can expedite the process. Typically, for such matters, it is important to act promptly, as there may be time limits for returns. Looking on the current web page for specific contact information or instructions regarding returns can also be helpful. This way, customers can ensure that they follow the official procedures to resolve the issue efficiently.