What is your policy on defective items?

1800 Get A Rug has a clear policy regarding defective items to ensure customer satisfaction. If a customer receives a rug that is defective, 1800 Get A Rug typically encourages the customer to contact them as soon as possible to report the issue. The company generally aims to address any problems promptly and efficiently. In the event of a defective item, customers are usually advised to provide information regarding the defect, and often photographs may be requested to help verify the issue. This assists the company in processing the claim effectively. Depending on the circumstances, the company may offer a replacement or, in some cases, a refund for the defective item. It is important for customers to review the specific details of the return and exchange policy, as certain conditions and time frames may apply. For example, items may need to be reported within a certain period after delivery. Customers are encouraged to refer to the relevant sections on the official website of 1800 Get A Rug, where they can find more information about returning or exchanging defective items. This resource may provide additional details on the process, including any necessary documentation or steps the customer should take to resolve the issue efficiently. Always check the current web page for the most accurate and up-to-date contact information or policy details.