What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from 101inks.com, it is typically advised to follow specific steps to address the situation. First, examine the item thoroughly and take photographs of any damages or defects, as this documentation may be necessary for processing any claims. Next, customers should refer to the return policy outlined on the 101inks.com website, as it provides essential details on how to initiate a return or exchange. Most often, returning a damaged or defective item involves contacting customer service to explain the issue and to obtain further instructions. The customer may need to provide the order number, details about the product, and the nature of the damage or defect. This information aids in ensuring a smooth resolution. In many cases, customers can expect a replacement product to be sent or a refund arranged, depending on the circumstances. It is important to act quickly, as there may be a time window within which returns or exchanges must be submitted. For specific inquiries regarding return procedures or policies, it is beneficial to check the relevant sections on the current web page of 101inks.com for the most accurate and updated information, including any necessary forms or processes that need to be followed.