One.com Customer Service Issues

I am experiencing poor Wi-Fi connection in my house with my One Com equipment. Upon receiving the Netgear Boosters model no EX3700 from you, I have been unable to successfully connect them to the internet. In my household, we have multiple devices including 2 laptops, 2 iPhones, a printer, and 2 iPads. Additionally, we have three TVs, a soundbar, 4 Sonos speakers, and 3 Ring cameras connected via Wi-Fi and Bluetooth. While the Ring Chime Pro is functioning, two of my Ring cameras are indicating poor Wi-Fi connection. I am seeking assistance to improve the overall Wi-Fi signal in my home. Kindly reach out to me at [redacted]. Thank you, Anita.

I'm receiving an error message on my device about the connection not being private when trying to access mail.one.com. Despite not being technologically savvy, I would like assistance with resolving this issue. I understand the message indicates a possible security threat where attackers could be attempting to obtain sensitive information. The error specifically mentions "NET::ERR_CERT_DATE_INVALID." Although Chrome intervened before any data exchange occurred, I am concerned and unsure how to proceed. It also mentions the website's use of HSTS preventing immediate access, noting that such problems are typically transient. I would appreciate guidance on how to rectify this situation and ensure the safety of my data when accessing mail.one.com in the future.

My website has been inaccessible since yesterday, and I received some instructions via chat that I don't understand. I feel lost and unsure of what to do with the information provided. When I tried to contact someone through chat, I was given varying wait times that were not accurate, so I attempted to call but was unsuccessful. To resolve this issue, I would appreciate it if my website could be fixed without requiring much input from me. If my involvement is necessary, I kindly request a telephone conversation as I may struggle to comprehend complex instructions. Thank you in advance for your help.

I have a website registered with One.com under the name of Mrs Moore at Moore.se. The site is currently being redesigned by a company named 'Dogwash' located in Göteborg, Sweden. I have two yearly invoices due for payment to One.com which I cannot access, hindering my ability to manage emails and correspondence. I have recently changed my address to Solängsvägen 3, [redacted] 65, Jörlanda, Sweden, while all other details remain unchanged. Kindly send copies of the two invoices to the new postal address or to the email provided below.

Hello, I have recently built a new website for our local youth movement and am looking to redirect our original domain to the new site (www.chiro-leest.be). I have been in touch with the original domain holder who obtained the domain through one.com. Unfortunately, she is unable to access her account, possibly due to a forgotten password or an inactive email address. She has authorized me to help regain control of the account and update the DNS records. Here are some details that may be useful: Phone number: +32 [redacted] 46 73 01 Address: Blaasveldstraat 18, [redacted] Leest, Belgium Organization: Chiro Leest Changes needed: Type Name Value TTL A @ 76.[redacted].[redacted].[redacted] [redacted] CNAME www chiro-leest.be [redacted] She has already submitted a support ticket to one.com for assistance but has not received a response in two weeks. If you are able to locate the ticket, it may provide additional information. Thank you for your help! Josse Seghers

I recently moved my website from Simplesite to one.com. After receiving an email confirming the migration was completed, I followed the instructions to log in and make changes. However, when I tried to access my domain, it said it was already taken and suggested alternative names and pricing. I am not looking to start a new paid website but to locate and continue the one I've been developing for three years. I'm concerned as one.com is not responding to my emails, and I fear losing all the work I've put in would be devastating. I need assistance as soon as possible to ensure I can access and retain my existing site.

I have been utilizing Webhosting and a domain with one.com for nearly 9 years. Recently, I noticed an invoice in my one.com account that is more than double the amount I paid during my last renewal. I discovered that one of their services, the Website Builder feature, was upgraded to the premium version without my consent or any prior notification. They charged me for this additional feature that I did not approve. They allege that I was using premium features on the Website Builder, which I do not believe I have been using. The invoice is due on the 17th of April, [redacted]. Although I have managed to revert the feature to its original version, the invoice for this year, totaling [redacted] euros, is still present in my account when I log in. Last year, I paid only 69 euros for hosting and domain. I am disheartened by the annual price increases from one.com, but being billed for a service I did not request, without my knowledge, and for a future period has crossed the line. I have reached out via email, but have not received any response. This situation feels unjust; how is this even legal?

I had a domain on Simplesite that is now One.com. I want to transfer my website to One.com but I need the Authorization code from Simplesite. If needed, I can create a new domain. I must delete the old one to ensure customers see the new prices on the website starting from August 1st. I am eager to make these changes promptly.