KLM Royal Dutch Airlines Customer Service Issues

Hello, I booked a flight with KLM last year, but it was canceled due to the US Government shutting down all flights because of the COVID pandemic. I was informed that I would receive a credit for the canceled flight, but I have misplaced the voucher information. I hope the details provided below can assist in checking if the credit is still valid. Ticket Details: Airline Code: [redacted] Ticket Number: [redacted] Booking Code: PB9FP7 Passenger Name: S. Wang Thank you.

My flights to Paris and Seattle were canceled. My confirmation number is HBSKH4. I had been attempting to rebook for days and now have found a flight to San Diego departing on Thursday, December 16, [redacted], but I do not have a confirmation number or ticket number. The flight details are as follows: KL1866 from STR to AMS, KL6027 from AMS to SLC, and KL8080 from SLC to SAN. I urgently need the ticket and confirmation numbers for my Covid test, immigration permit, and seat selection for the flight on December 16. This is causing me great concern, so I would greatly appreciate your prompt assistance. Thank you.

I purchased additional legroom seats for both my flights from Minneapolis to Amsterdam and the return trip. We paid $[redacted].00 in total for the extra legroom seats. We selected seats 18C and 18D, but upon boarding, we ended up in regular seats without the extra legroom we paid for. I suffer from rheumatoid arthritis and need the extra space during the long flight. Delta Airlines informed us that they do not charge for these seats, and as KLM operates the flights, we are requesting reimbursement from KLM. We have tried contacting customer service but have experienced long hold times and disconnections. We request a refund instead of a future travel voucher. Our flight details are as follows: - From Minneapolis to Amsterdam: Nov 14, [redacted], KLM [redacted] - Amsterdam to Minneapolis: December 3, [redacted], KLM [redacted] - Lodewijk Seghers, Ticket # [redacted][redacted] - Linda Hoffman, Ticket # [redacted][redacted] We hope for a prompt refund. Thank you, Wiet Seghers.

I need to cancel my son's flight. I've emailed the Vienna office multiple times. I received one response but none after that. I've tried calling the provided number five times for 10 minutes each with no answer. We need to change the flight and I mistakenly asked for a cancellation. I'm unsure what to do as there's no help available. I just want the best way for my son to return home in May without losing a lot of money. The ticket cost [redacted] euros, and the email mentioned we could change it for free. Please assist us or communicate in German. Thank you. Claudia Schriefl, Ticket Number [redacted][redacted], Booking Code N98G4B.

I booked flights from South Africa with reference: T2AHPM. We had just sold our home in Johannesburg and were on a road trip to bid farewell to friends and family before moving back to Austria. While staying at a Guest House in the Karoo with poor phone signal, we received the distressing news that our flight was canceled due to South Africa entering lockdown at midnight. Stranded with our luggage, we scrambled to find accommodation as Guest Houses began to close their doors. We rushed to my sister's place upon receiving a delayed message about a rescheduled flight, but it was too late to make it to Cape Town in time. Despite canceling and being told we could rebook, we ended up being repatriated by the Austrian government at a significant cost. Hoping to return to South Africa in mid-January to retrieve our dogs, I attempted to rebook them on a flight using a new booking number: VFYMH6, but it remains unconfirmed. Seeking assistance to finalize our travel arrangements. Alette Rutka. [redacted][redacted].

Booking Reference: KJDUM8 - Greiter P.E. and Greiter L.J. Our flights were rescheduled over the phone in Italy from January 24, [redacted], to December 21, [redacted], as confirmed on My Booking online. Unfortunately, the tickets received are still dated November 30, [redacted], departing on January 24, [redacted], from JNB, which is incorrect. It appears the January flight was not canceled as requested during the call with your operator. Please verify and email the correct tickets for our departure from JNB to NCE on Tuesday, December 21, [redacted]. Selecting seats is also problematic as the details for flight AF [redacted] from JNB to CDG keep reappearing.

My son is scheduled to fly on December 22 from IAD to Fra with a layover in Amsterdam as follows: Departure from IAD at 5:40 am on Delta flight [redacted], arriving in Amsterdam at 7:10 am. Departure from Amsterdam at 8:30 am on Delta flight [redacted], arriving in Frankfurt on December 23 at 9:35 am. Confirmation Number: GIKG49 Are these flights operated by KLM? Question: My son, a fully vaccinated passenger without the booster, needs to do a Covid test before departure. Can he take a rapid test at Dulles airport? Is it required to enter Germany? He holds both German and US citizenship. Thank you for your prompt response. - SM

Regarding the issue with the canceled flight KL1915 on 02/12/[redacted], I am attaching the KLM invoices I paid on 11/11/[redacted] for EUR [redacted] and on 01/12/[redacted] for EUR [redacted]. We had to make a new flight booking on 01/12/[redacted] because we were informed of the cancellation of our flight KL1915 from AMS to HAJ on 02/12/[redacted] the same day and were unable to reach anyone at KLM - neither by phone, WhatsApp, nor messenger service to coordinate the next steps. Eventually, we received a notification in the KLM app that we were booked on flight KL1903 from AMS to HAJ on 03/12/[redacted] at 9:15 am, which would have meant a transfer time at Schiphol Airport of approximately 14 hours. We were not informed about the possibility of a hotel stay. Uncertain about how to spend the night or the 14-hour layover at Schiphol, we had to reschedule our entire return flight MAN-AMS-HAJ to 03/12/[redacted]. Besides the (duplicate) flight costs and additional options, we also incurred taxi expenses on 03/12/[redacted] for trips from Frodsham/Cheshire to Manchester Airport and from Hannover Airport to Hannover-Bothfeld, totaling around EUR 80. Our plans for 02/12/[redacted] were disrupted. We are once again seeking reimbursement for the expenses resulting from the cancellation of the original flight. The difficulty we faced was the unavailability of anyone at KLM on 01/12/[redacted]. A response much later did not contribute to resolving the matter, which I will spare you from. We are keen to hear your proposal for resolving this matter. Best regards, Rudolf P.

Dear Sir or Madam, I have been unable to contact you in the past few days, so I am reaching out now. My booking code is: JD8RN9. After booking my flight, I noticed that my second first name (Anton) was not included in the system. Everything else is correct. It shows Helmut Heil, but my passport states Helmut Anton Heil. Will this cause any issues, or is everything alright? Yours sincerely, Helmut Heil

Dear Sir or Madam, I have two vouchers from KLM for flights for my husband and myself, valid until the end of [redacted]. Due to Covid-19, it's not feasible to use them by then. I applied for a refund via KLM's form, but it was rejected, directing me to AirFrance. When I tried through AirFrance, I encountered an error. Phone attempts were unsuccessful, so I'm seeking written guidance on obtaining the refund. Thank you, Claudia O.

Due to the current situation with the coronavirus and now the new Omicron variant, I have chosen not to fly on December 29th. I would like to postpone my flight and make a new reservation for either January 28th or 29th with the same connections as my original booking. My reservation code is LE6QNB and my Flying Blue number is [redacted] [redacted] [redacted]. I have tried contacting by phone to make these changes, but have been unable to reach anyone. Thank you in advance for your assistance. Best regards, Fernanbo Bohorquez Gonzalez

I need assistance with a schedule change for my return flight on KLM. The locator for my booking is 46TTBT. The passenger's name is J.C. Anderson. There have been schedule changes, and despite contacting KLM multiple times over a month, I haven't received help. The last flight is a KLM codeshare with a Delta locator G5IZRF, but the dates are incorrect. After speaking with 5 KLM agents, I was directed to Delta, who requested payment to make the change. I did not initiate the change and believe I should not have to pay. Mr. Anderson doesn't need to take the same routing but must return to Detroit on 02Mar. I need this resolved promptly to arrange a ticket for his soon-to-be wife. Thank you for your assistance.

I need assistance with a scheduling issue on my ticket for passenger J. Anderson. There was a misconnection due to a schedule change on the return flight. After speaking with multiple KLM agents, the last one advised contacting Delta. Delta mentioned they could fix it but for a $50 fee. I did not authorize any changes and seek to resolve this to book the same flights for his fiancee. Any advice on how to proceed would be appreciated. Thank you.

Dear Sir or Madam, On December 6, [redacted], I flew from Munich to Curacao with flight number KL1794 to Amsterdam and then flight number KL733 to Curacao. Upon arrival at Curacao airport, my luggage - suitcase was damaged. I reported this and the damage number was written on the boarding pass: Curkl [redacted]. However, I did not receive a damage report. I kindly request for the damage report to be sent to me via email. Thank you, Tatyana V.

I discovered one of my three bags was left in Atlanta. Today, two bags were received, but one is still missing. I was informed that I need to visit Dubai customs to retrieve the remaining bag. However, I reside in Abu Dhabi, making it a minimum six-hour round trip to collect it. Moreover, there are concerns due to the reinstated border control in Abu Dhabi. I would like to understand the reason for the hold on my bag and request delivery to my address in Abu Dhabi. Unfortunately, I have been unable to reach customs as the contact numbers provided are not functional. Any assistance would be appreciated.

Booking number: WZAHQK File reference: HAMKL31952/31.Dec.[redacted] I am still waiting for my baggage to be delivered, and the delivery person has not contacted me yet. The last update from KLM on January 1st mentioned that the baggage would arrive on January 2nd, and the delivery person would contact me on that day. I tried calling the German hotline but it's constantly busy, and my calls are being disconnected by the phone system since noon today. I also sent a message via WhatsApp at 14:56 today, but I have not received a response yet. I urgently need some items from the baggage. When can I expect the delivery today? I hope to receive a prompt response, as I am quite frustrated with the service provided. Thank you for your quick attention to this matter. Sincerely, G. Jansen-Maier

There seems to be a misunderstanding regarding my flight schedule. Currently, there are bookings for two flights: one on Monday, January 10th to JFK airport, then on to Amsterdam and Dar Es Salaam with reference numbers [redacted], [redacted], and [redacted]. There is another flight scheduled for Tuesday, January 11th with reference number [redacted]. My travel companion is on the Monday flight as well. We have a connecting non-KLM flight early Wednesday morning in Tanzania, so departing on Tuesday the 11th is not possible. My name is Smith, and my booking code is W46 QPW. It's imperative to depart on Monday the 10th, and I would appreciate speaking to a customer service representative for clarification.

On Dec. 22, while traveling from Chicago to Amsterdam on flight KL0612, I used the KLM app to change my seat to 14H for free. However, when boarding, I was informed at the gate that I needed to pay for this seat change. Despite the confusion – as my colleagues did not have to pay for similar changes – I proceeded and was quoted a price of 1-18, which I agreed to. To my surprise, I was actually charged USD [redacted].30 instead due to a misunderstanding in communication. I requested a refund at the boarding desk, and after involving a supervisor who authorized it in the system, I was informed that the refund would take 7 business days to process back to my credit card. I'm seeking confirmation on the status of the refund and when I can expect the money to be returned. Thank you for your attention to this matter. Best regards, Leon M. [redacted]

Booking Reference: PCWOJI Surname: I. Flying Blue Number: [redacted] We are a group of 8 passengers traveling to Rome on February 11th from Durham Tees Valley and returning on February 14th. Our flight details have been changed, and although the Durham to Rome flights match up, the return flights do not align. The flights are as follows: Rome to Schipol: KLM [redacted] arriving at 15:20 Schipol to Durham: KLM [redacted] departing at 12:15 (3 hours before our arrival from Rome) I have noticed that our original flights are still available on your website. I have tried contacting customer service, but after multiple attempts, I only spoke to Valentine, who promised a callback over 2 weeks ago and has not followed up. I have been unable to reach anyone else to address this issue promptly. Thank you, R. Irving

Subject: Lost Luggage Assistance - Ms. Suzanne Roberts GVAKL33700 Dear Sirs, I have attached the relevant documentation regarding the misplacement of my daughter's luggage by KLM last night, likely during transit from Dublin to Geneva through Schiphol. Despite no updates on the status of the bag, considering the numerous KLM flights from Schiphol to Geneva, I find the lack of information concerning. Could you please confirm if the bag was scanned at AMS? The missing bag contains my daughter's ski equipment crucial for her upcoming holiday in France. Since the bag has not been located as anticipated, please advise on the next steps for my daughter to take, as she urgently requires clothing, ski gear, and toiletries. Please provide authorization promptly as this issue is time-sensitive. Thank you for your assistance. Best regards, David Roberts