Telus Home Phone, Internet, TV

Below are some clips we've found from Telus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Calls made to and from TELUS may be recorded for quality assurance and training purposes.
To create TELUS offers for you and to serve you better, To help get you to the right place, we'll need either your your TELUS account number or a phone number associated with your account."

Calls made to and from TELUS may be recorded for Welcome.
I understand you want I can identify your please tell me your TELUS account number."

You are inquiring about home services located in British Columbia or Alberta, press one.
For Ontario or Quebec, press two.
For other provinces, press three."

In fact, much of this information on this page is superfluous because this Telus phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.

We don't know of any phone menus you would encounter when calling either.

When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.