A:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST.The least busy day is Monday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Optimum Technical Support?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #3 most popular Optimum phone number out of 9. Click above to go back to the main customer service number and other contact information, including Optimum email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 9am-5pm, Sat 9am-1pm EST · Press 1, then 0 at each prompt until transferred · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST · Just wait through the menu and they'll eventually transfer you. · Say or enter the 10-digit phone number on my account or say "use my account number."
24 hours, 7 days · Just follow the prompts. they have improved their response time and service dramatically. · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Optimum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Below are some clips we've found from Optimum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling about Optimum.
To order new service, press one."
Excerpt from a call with Optimum
Monday, July 14, 2025 4:20 PM
What are the hours and when should I call?
Optimum operates the call center for this 877-584-2495 phone number Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 14,832 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optimum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optimum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optimum is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 14,832 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Optimum is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optimum staffs the call center well on Monday.
Why call this Optimum number?
Below is a sample of recent calls to Optimum, and their purpose. Are any of these similar to the reason you are trying to call?
Schedule technician visit: "I need to schedule a technician to come out and change out our TiVo boxes."
- From a call lasting 41m , Nov 11, 2025 6:06 PM
Internet connection issue: "My Internet is down."
- From a call lasting 2m 48s , Oct 25, 2025 4:07 PM
Request for technical support: "Switch my modem, and I cannot get my Internet to connect."
- From a call lasting 3m 40s , Oct 22, 2025 9:25 PM
Request for new equipment: "We need new remotes that have voice capability."
- From a call lasting 11m 47s , Oct 21, 2025 8:03 PM
Requesting PIN for transfer: "I would like to move my phone number from the home phone to the other provider on the cellular phone and I need a PIN transfer."
- From a call lasting 31m 59s , Oct 2, 2025 11:32 PM
Service quality feedback: "Can you please improve your jazz music?"
- From a call lasting 13m 57s , Jul 14, 2025 4:20 PM