Does National Emerald Club offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for National Emerald Club below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this National Emerald Club phone number to document the phone system.
Here is how our research team describes the way the National Emerald Club phone system greets you: Thank you for calling National Car Rental. Calls are monitored and recorded for quality assurance. Please respond to the following questions by saying yes or no. Are you calling to reserve a vehicle?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "No" until you are transferred
What are the hours and when should I call?
National Emerald Club operates the call center for this 844-393-9989 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with National Emerald Club at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Emerald Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Emerald Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Emerald Club is Saturday.The most busy day to call is Tuesday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call National Emerald Club is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that National Emerald Club staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call National Emerald Club
If you have time to do a bit of reading before you call National Emerald Club, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any National Emerald Club customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to National Emerald Club, and their purpose. Are any of these similar to the reason you are trying to call?
Accessing account issues: "I'm part of the AMRO program, but I can't get into my account to book a car."
- From a call lasting 5m 13s , Nov 16, 2025 7:30 PM
Inquiry about car rental: "I was just calling to see, do you guys, rent out tubeless?"
- From a call lasting 4m 11s , Oct 30, 2025 2:07 PM
Profile setup issue: "My wife is trying to set up her profile on her National card."
- From a call lasting 14m 25s , Aug 13, 2025 11:06 PM
Enrollment issue: "I cannot click the box to agree to the terms and conditions."
- From a call lasting 44m 28s , Aug 9, 2025 10:16 PM
Forgot Emerald card number: "I forgot to bring my Emerald card number."
- From a call lasting 4m 59s , Jul 27, 2025 8:21 PM
Drop off charge inquiry: "Is there a drop off charge for Emerald Club members to another location?"
- From a call lasting 3m 2s , Jul 23, 2025 5:16 PM
Account access issue: "I'm at the desk, and they said that they couldn't find you in the system."
- From a call lasting 20m 27s , Jul 21, 2025 3:02 PM
Profile name correction: "I want to make sure my profile name is correct."
- From a call lasting 12m 58s , Jul 20, 2025 8:22 PM
Information about why customers call National Emerald Club is extracted from issues that customers have reported to GetHuman.
This is National Emerald Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Emerald Club agent. This phone number is National Emerald Club's best phone number because 81,647 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-393-9989 include and other customer service issues. Rather than trying to call National Emerald Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, National Emerald Club has 1 phone number. It's not always clear what is the best way to talk to National Emerald Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Emerald Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Emerald Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.