A:No. Hours for this phone number are Mon-Sat 7am-10pm, Sun 9am-10pm CST.The least busy day is Sunday, and the most busy day is Saturday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Kohl's Kohl's Card?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.
This is the #2 most popular Kohl's phone number out of 2. Click above to go back to the main customer service number and other contact information, including Kohl's email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kohl's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Kohl's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."
Excerpt from a call with Kohl's
Friday, August 9, 2024 4:54 PM
They may ask you to enter information with the dial pad
"Thank For calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order you have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's Social Security number associated with this"
Excerpt from a call with Kohl's
Friday, March 7, 2025 8:34 PM
The first phone menu
"Thank you for calling Kohl's.
For Kohl's dot com assistance, with order placement or to you have selected Kohl's dot com.
For Kohl's dot com assistance with order placement, or to check on an existing order, press one.
For Kohl's rewards, point inquiries, or enrollment questions, press two."
Excerpt from a call with Kohl's
Saturday, April 12, 2025 4:16 PM
What are the hours and when should I call?
Kohl's operates the call center for this 800-564-5740 phone number Mon-Sat 7am-10pm, Sun 9am-10pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 327 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohl's is Sunday.The most busy day to call is Saturday, which averages 156% more phone calls by comparison.Again, this is based on a sample of 327 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Kohl's is Wednesday.
Why call this Kohl's number?
Below is a sample of recent calls to Kohl's, and their purpose. Are any of these similar to the reason you are trying to call?
Credit card lookup inquiry: "I was wondering, can they look it up at the SOA?"
- From a call lasting 11m 11s , Apr 12, 2025 4:16 PM
Placing an order: "I'd like to place an order."
- From a call lasting 20m 29s , Mar 20, 2025 8:22 PM
Payment inquiry: "I'm just calling we can't remember if we made our payment on March twenty second."
- From a call lasting 7m 14s , Feb 28, 2025 11:29 PM
Kohl's credit card issue: "I just want Kohl's credit card."
- From a call lasting 17m 51s , Feb 28, 2025 12:40 AM
Issue with Kohl's card: "I'm trying to place an order online, and it says something is wrong with my Kohl's card."
- From a call lasting 3m 28s , Feb 16, 2025 11:45 PM
Verify credit card details: "I wanna verify that you got my new card number and everything's set to go."
- From a call lasting 40m 20s , Feb 3, 2025 5:51 PM
Received suspicious texts: "I've been getting text messages from you or supposedly you that says you're trying to get in touch with me."
- From a call lasting 10m 19s , Jan 27, 2025 3:03 PM
Report stolen charge cards: "I have my card charge card was stolen from my house."
- From a call lasting 7m 33s , Jan 22, 2025 3:05 PM
Receipt assistance request: "I'm hoping you could assist me with that."
- From a call lasting 3m 3s , Jan 22, 2025 2:34 AM
Inquiring about account balance: "I am needing the balance and when it's due."
- From a call lasting 9m 27s , Jan 17, 2025 4:40 PM