How do I talk to a human at this Con Edison number?
A:For customers calling Con Edison Demand Response Programs
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Con Edison Central Air Conditioning Program?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
This is the #3 most popular Con Edison phone number out of 3. Click above to go back to the main customer service number and other contact information, including Con Edison email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 1 for English, then press 0 at the first menu, next press 1. · For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
24 hours, 7 days · Press 1 then 0. Use this number if your number is from outside of their service area. · For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Con Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For customers calling Con Edison Demand Response Programs
Here is how our research team describes the way the Con Edison phone system greets you: Open enrollment is closed for new participants. If you would like more information about Con Edison, please stay on the line for the next representative.
Below are some clips we've found from Con Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Con Edison central air conditioning program.
Program enrollment is closed for new participants.
You would like more information about Con Edison's bring your own thermostat offer, please wait for a representative or visit con ed dot com.
That's c o n e d, dot com, to learn more.
Your call may be recorded for quality assurance purposes.
Please wait while we connect you to a representative.
All representatives are Thank you for calling Con Edison."
Excerpt from a call with Con Edison
Thursday, November 13, 2025 11:43 PM
What are the hours and when should I call?
Con Edison operates the call center for this 866-521-8600 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,878 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Con Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Con Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Con Edison is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 2,878 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Con Edison is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Con Edison staffs the call center well on Wednesday.