A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Big Lots Corporate Offices?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #2 most popular Big Lots phone number out of 2. Click above to go back to the main customer service number and other contact information, including Big Lots email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Big Lots phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, ask for customer service
Here is how our research team describes the way the Big Lots phone system greets you: If you know your party's extension, you may dial it at any time. For an associate, press 1. For a vendor, press 2. For general information, press 3. For a customer, press 4.
Below are some clips we've found from Big Lots's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Variety Wholesalers Incorporated. Our off hours are Monday through Friday, eight AM to five PM.
If you know your party's extension, you may enter it any time.
Please listen to the following menu options. If you are customer and you are calling in regards to a recent experience at one of our locations, please select one.
If you are a team member and you need a pass reset or wish to speak to the help desk, please select two.
If you are a team member and you need assistance with benefits, which includes leaves of absences, please select three.
If you are a team member and you need assistance regarding a team relations issue, please select four.
If you are a team member and you are calling regarding a payroll issue which includes w two's or garnishments, please select five.
Otherwise, please select zero for operator assistance.
Thank you for calling Variety Wholesalers Incorporated.
That option is invalid. Please wait while I connect your call."
Excerpt from a call with Big Lots
Tuesday, November 18, 2025 3:19 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Variety Wholesalers in Core Our office hours are Monday through Friday, eight AM to five PM.
If you know your party's extension, you may enter it any time.
Thank you for calling Variety of Wholesaleers. This is Tiana. How can I help you?"
Excerpt from a call with Big Lots
Tuesday, November 18, 2025 3:16 PM
What are the hours and when should I call?
Big Lots operates the call center for this 800-877-1253 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 12,945 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big Lots phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big Lots staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Big Lots is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 12,945 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Big Lots is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Big Lots staffs the call center well on Wednesday.