A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to ADT Technical Support?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
This is the #2 most popular ADT phone number out of 5. Click above to go back to the main customer service number and other contact information, including ADT email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 5 at the first menu, then press 5 again, press 5 again. · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · 24 hours, 7 days · Direct to a human · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already a customer, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ADT phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Here is how our research team describes the way the ADT phone system greets you: If your alarm is going off, press 1. For appointments or technical support, press 2. For billing or payments, press 3. For sales or upgrades, press 4. For customer support, press 5. If you are moving or want to cancel, press 6. To return to this menu at any time, press 9.
Below are some clips we've found from ADT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ADT.
This call may be retained and used by ADT and our third party providers to improve experience in accordance with our privacy policy at ADT dot com backslash privacy.
To start new ADT service for your home, press one."
Excerpt from a call with ADT
Tuesday, September 9, 2025 11:22 PM
They may need to look up your account
"You may hear a few seconds of silence while we try to look up your account."
Excerpt from a call with ADT
Monday, December 1, 2025 4:15 PM
What are the hours and when should I call?
ADT operates the call center for this 800-716-3640 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 7,402 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ADT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ADT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ADT is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 7,402 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call ADT is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ADT staffs the call center well on Wednesday.
Why call this ADT number?
Below is a sample of recent calls to ADT, and their purpose. Are any of these similar to the reason you are trying to call?
Questioning bill charges: "Why am I paying four hundred and sixty nine dollars?"
- From a call lasting 12m 59s , Dec 1, 2025 6:16 PM
Requesting service visit: "I'd like for them to come and fix it."
- From a call lasting 28m 37s , Dec 1, 2025 4:15 PM
: ""
- From a call lasting 61m , Nov 29, 2025 4:54 PM
Floodlight technical support: "My flood lights are not on."
- From a call lasting 14m 1s , Nov 26, 2025 11:09 PM
General inquiry: "I need to speak to a representative."
- From a call lasting 10m 33s , Nov 25, 2025 2:03 PM
Indoor camera issues: "But I cannot get the inside camera to work."
- From a call lasting 9m 7s , Nov 24, 2025 7:20 PM
Request for life agent: "Yes. A life agent."
- From a call lasting 3m 20s , Nov 24, 2025 7:17 PM
Indoor camera installation: "I'm not for sure."
- From a call lasting 2m 38s , Nov 24, 2025 7:16 PM
Camera setup assistance: "I was calling to try to set my camera up."
- From a call lasting 4m 44s , Nov 24, 2025 7:12 PM
Setting up camera: "I'm trying to set up my camera to my phone."
- From a call lasting 5m 3s , Nov 24, 2025 7:03 PM