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iHeartDogs.com Customer FAQ

Top Answers & How-to Guides

What is iHeartDogs.com's Phone Number?

The question we are asked most often is about how to talk to iHeartDogs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I create an account on iHeartDogs.com?

Yes, individuals can create an account on iHeartDogs.com. Having an account can enhance the shopping experience, allowing users to...

Does iHeartDogs.com have a loyalty program?

iHeartDogs.com does indeed have a loyalty program designed to reward customers for their purchases and engagement. The program allows...
Ask any question you have about iHeartDogs.com customer service, get an answer now.

Recent iHeartDogs.com Customer Questions

How do I get an exchange or refund for a broken item in my order?

To get an exchange or refund for a broken item, please review our return policy outlined on the website. Typically, you will need to provide your order details and any relevant information regarding the broken item. Ensure that you follow the specific steps mentioned in the policy to initiate the process efficiently.
Asked Aug 28, 2025 9:35 PM

I need to cancel my subscription because my dog has passed away

We're sincerely sorry for your loss. To cancel your subscription, you need to log in to your iHeartDogs.com account. Once you're logged in, find the subscription section, which should be listed under your account settings. You should see an option to cancel there. If you're having trouble, please ensure you're using the correct account information related to your subscription. Please note that all cancellation requests must be done through your user account. We appreciate your understanding and support.
Asked Apr 26, 2024 1:06 PM

I want to cancel all future auto ships

To cancel all future auto shipments of your products from iHeartDogs.com, you will need to login into your account and go to your Auto Ship settings. From here, you should see an option to cancel or adjust any products you have set to Auto Ship. Please remember to save your changes before you exit. If you are having difficulties, you can always reach out to the iHeartDogs customer service for additional assistance.
Asked Feb 29, 2024 11:30 PM

we started the chews yesterday and today have very soft stools - is this typical?

It's not uncommon for a change in diet or the addition of new supplements, like chews, to temporarily affect a dog's digestive system. This could result in softer stools until your dog's system adjusts to the new product. However, if the soft stools persist or if your dog shows any signs of discomfort, it may be best to stop the chews and consult with a veterinarian. It's always important to monitor your pet's health and behaviour when introducing any new food or supplement.
Asked Feb 29, 2024 6:41 PM

Help me with my iHeartDogs.com customer service issue

Products and Services

Does iHeartDogs.com offer free shipping?

iHeartDogs.com does offer free shipping on orders that meet a specific minimum purchase requirement. This is a great way for customers...

Are there special offers or promotions available on iHeartDogs.com?

iHeartDogs.com often features a variety of special offers and promotions to provide customers with great deals on pet supplies and To stay updated on the latest promotions, it is a good idea for customers to regularly check the homepage or promotional banners on the site, as this will highlight any current offers. Subscribing to the iHeartDogs.com newsletter can also be a beneficial way to receive notifications about upcoming sales and exclusive promotions directly to your email inbox. Lastly, customers should be aware that terms and conditions may apply to specific offers, and these details can typically be found on the promotional pages or within individual product listings. For the most accurate and timely information regarding special offers, it is recommended to explore the current web page of iHeartDogs.com....

What types of products are available on iHeartDogs.com?

iHeartDogs.com offers a diverse range of products that cater to the needs of dog lovers and their furry companions. One of the primary Another important segment of their offerings is wellness products. This includes items such as supplements, grooming tools, and dental care products, which help maintain the health and well-being of pets. iHeartDogs.com also emphasizes the importance of comfort for dogs, featuring a selection of beds and blankets that offer a cozy resting place for pets. Furthermore, the site showcases various apparel and accessories, not just for dogs but also for their human companions. This includes clothing items and merchandise that reflect a love for dogs. Each purchase made on iHeartDogs.com contributes to helping shelter dogs, making the shopping experience rewarding for customers. Overall, the extensive selection caters to both the practical needs and the heartfelt sentiments of dog owners....

Are there subscription options available for pet supplies?

iHeartDogs.com offers various options to cater to pet owners, including a selection of products that may be available for recurring Many customers appreciate the convenience of subscribing to regularly needed items, ensuring they never run out of essentials while sometimes benefiting from discounts or special offers. To find out more about which products might be part of a subscription model, shoppers are encouraged to explore the current offerings on the iHeartDogs website. Each product page typically provides information regarding purchasing options, including whether a subscription is available. Additionally, the website may feature sections dedicated to frequently asked questions where customers can gain insight into any available subscription services, promotions, or other dispensing questions they might have. For the most accurate and up-to-date information, taking a look at the specific catalog on iHeartDogs.com is advisable....

Are iHeartDogs products eco-friendly?

iHeartDogs offers a variety of pet-related products, and many of them are designed with eco-friendliness in mind. The company's commitment When choosing products, iHeartDogs aims to strike a balance between quality and sustainability. As a pet supply retailer that also supports charitable initiatives, they focus on creating items that not only serve pet owners and their beloved animals but also contribute positively to the well-being of the planet. However, it is important for customers to review the product descriptions and details on the iHeartDogs website to understand the specific eco-friendly attributes of individual items. Doing so can help ensure that the products meet your personal values regarding environmental consciousness. The webpage may provide additional insights or specifications about each product’s materials and manufacturing process, which can assist in making an informed decision....

Are products on iHeartDogs.com safe for my pet?

When considering the safety of products available on iHeartDogs.com, it is important to note that the platform emphasizes providing Many products on iHeartDogs.com are designed with pet safety in mind, and they often provide detailed information about the ingredients, materials, and manufacturing processes used in their items. For example, when it comes to dog treats, users can typically find information regarding the sourcing of ingredients and any potential allergens. Additionally, the company adheres to guidelines and regulations that ensure their products are safe for pets. However, every pet is different, and what may be safe for one animal may not be suitable for another, depending on individual allergies or sensitivities. It is always advisable for pet owners to review product descriptions, ingredient lists, and customer reviews to make informed choices. Furthermore, if there are specific concerns regarding a particular product, it may be helpful to consult a veterinarian for personalized advice. Overall, iHeartDogs.com strives to offer products that promote a healthy and happy life for pets while prioritizing their safety....

Support and Mission

How can I contact iHeartDogs for product inquiries?

To contact iHeartDogs for product inquiries, one can typically find the necessary information on their official website. They usually...

How can I support dog shelters through iHeartDogs?

iHeartDogs actively supports various dog shelters through several initiatives that allow customers to contribute to the welfare of In addition to product purchases, iHeartDogs frequently organizes donation campaigns and awareness events aimed at raising funds and visibility for shelters. You may find that certain campaigns highlight different shelters, encouraging customers to contribute directly to those specific locations. Moreover, customers can participate in social media sharing and advocacy efforts by spreading the word about the good work done by shelters. Engaging with iHeartDogs on social platforms can also help amplify these initiatives. Customers are encouraged to explore the current initiatives and featured shelters directly on their website, as this will provide the most up-to-date information on how their contributions are making a difference in the lives of dogs awaiting adoption....

How do I care for the products purchased from iHeartDogs?

Caring for the products purchased from iHeartDogs is essential to ensure their longevity and functionality. Generally, the care instructions If your purchase includes toys or bowls, inspect them frequently for wear and tear. Toys should be kept clean and dry to avoid mold or bacteria buildup. For feeding bowls, regular washing is necessary to keep them sanitized and safe for your pet. It is also wise to avoid exposing these items to extreme temperatures or direct sunlight for extended periods, as this can deteriorate some materials. For apparel items, such as dog sweaters or coats, follow the washing instructions carefully. Most items can be hand washed or machine washed on a gentle cycle. Drying may vary; some materials should be air dried, while others can tolerate tumble drying on low heat. Finally, always keep any receipts or documentation that may indicate care details specific to your products. For detailed information on caring for your particular items, it is beneficial to refer to the product page on iHeartDogs.com. This page often contains valuable information regarding care, cleaning, and maintenance tailored to each product's unique requirements....

What is the mission of iHeartDogs.com?

iHeartDogs.com has a heartfelt mission centered around supporting dogs in need and enhancing the lives of dog parents. The organization...

Order Management

How do I know if a product is in stock?

To determine if a product is in stock on iHeartDogs.com, you can visit the product page for the specific item you are interested in....

What is the return policy for iHeartDogs.com?

iHeartDogs.com offers a customer-friendly return policy designed to ensure that shoppers feel confident in their purchases. Generally, Additionally, the return policy typically excludes certain types of products, such as personalized items or items marked as final sale. Customers may be required to cover the cost of return shipping unless the return is due to a mistake made by iHeartDogs.com, such as sending the wrong item. For the most accurate and up-to-date information, individuals interested in the return policy should consult the designated section on the iHeartDogs.com website. This section will outline all the particulars regarding returns, including any necessary steps to initiate the return process and what to expect regarding refunds. It is important to note that policies may change, and reviewing the latest terms directly on the website will provide the best guidance. Overall, iHeartDogs.com is committed to customer satisfaction and aims to ensure a positive shopping experience for all its customers....

How do I track my order?

To track your order from iHeartDogs.com, you typically need to start by visiting the iHeartDogs website. Once there, you can look for...

Account and Payment

Can I create an account on iHeartDogs.com?

Yes, individuals can create an account on iHeartDogs.com. Having an account can enhance the shopping experience, allowing users to...

Does iHeartDogs.com have a loyalty program?

iHeartDogs.com does indeed have a loyalty program designed to reward customers for their purchases and engagement. The program allows...

What payment methods does iHeartDogs.com accept?

iHeartDogs.com offers a variety of payment methods to accommodate its customers' preferences. Typically, they accept major credit cards...
We look to the iHeartDogs.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iHeartDogs.com issues reported to GetHuman
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