The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To retrieve the profiles of people you’ve shown interest in by putting a heart on them, you can check your activity or matches section in the app or website. This allows you to view the profiles you've liked and decide if you’d like to initiate a conversation with them.
Asked Dec 4, 2025 2:05 AM
i want to cancel my subscription. i don't use or want this app
To cancel your eHarmony subscription, you can do so through your account settings. Log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Be sure to check for any confirmation details or final steps required to complete the cancellation process.
Asked Nov 19, 2025 3:33 PM
Please stop charging my credit card because I cancelled my subscription last month
Please be aware that there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 15, 2025 11:26 PM
I want to cancel my subscription but cannot access my account
If you need to cancel your subscription but cannot access your account, please utilize the link to the most up-to-date contact information right here on this page. This will guide you on how to proceed with your cancellation.
Asked Aug 19, 2025 3:55 PM
Is there a way to know if I am blocked from someone or that someone is uninterested?
If someone has blocked you on eHarmony, you will not be able to view their profile or communicate with them. However, there is no specific notification that informs you of being blocked. Additionally, if someone is uninterested, they may not respond to messages or engage with your profile, but there is no direct way to confirm someone's level of interest through the platform.
If a user forgets their eHarmony login information, they can take a few steps to regain access to their account. The first step is
If the user is having difficulty remembering their email address, they may need to check any past correspondence from eHarmony to find it. It is also advisable to check the Spam or Junk folder in the email account to ensure that the reset email has not been misplaced. Additionally, users can visit the help section of the eHarmony website for further guidance on account recovery. This section might provide additional resources and steps to assist in accessing their account once more....
eHarmony offers a unique approach to online dating that focuses on compatibility and meaningful connections. However, when it comes
Users have various privacy settings and options to control who can view their profiles and how much information is shared. For individuals who are concerned about privacy, it may be helpful to explore the settings available within their account. These settings can help manage visibility, but complete anonymity while browsing is not a standard feature. For the most up-to-date information on profile privacy options, it would be advisable to refer to the current eHarmony website....
eHarmony's matching algorithm is designed to facilitate successful romantic connections by focusing on compatibility. The process begins
The algorithm uses principles from psychology and relationship science to assess compatibility. It evaluates numerous factors, including personality traits, emotional readiness, communication styles, and life goals. By analyzing these attributes, eHarmony's algorithm identifies potential matches that align closely with a user's profile, ultimately aiming to foster deeper connections rather than solely focusing on superficial traits.
Once the matches are generated, users receive personalized recommendations that suggest profiles of individuals they are likely to connect with based on their compatibility scores derived from the algorithm's analysis. It is worth noting that eHarmony emphasizes the importance of mutual understanding and shared values in cultivating long-term relationships, so the algorithm is tailored to prioritize these elements in potential matches.
Additionally, eHarmony continually refines and updates its matching algorithm to enhance user experience and promote effective connections. Users are encouraged to engage actively with the platform to improve matching outcomes, as their interactions can provide valuable data that the algorithm can use to refine its suggestions. For more specific information about how users can optimize their experience, it may be beneficial to examine the current web page for additional insights and guidance....
eHarmony takes the protection of personal information very seriously and employs a variety of measures to ensure that its users' data
In addition to encryption, eHarmony also adheres to strict privacy policies designed to comply with relevant data protection regulations. These policies outline how user information is collected, used, and shared. For instance, eHarmony does not sell personal information to third parties for marketing purposes. Any sharing of data is typically limited to what is necessary to provide the service, such as matching users or representing the platform in legal contexts when required.
Users are also given control over their privacy settings, allowing them to adjust what information they share with others on the site. This includes the option to hide their profiles from public visibility and choose whom they would like to communicate with.
Moreover, eHarmony regularly monitors and updates its security practices to protect against potential threats and breaches. For further details on eHarmony's privacy and security practices, users may want to explore the privacy policy located on their website, as it provides comprehensive information on how individual data is handled and protected....
eHarmony takes user safety very seriously and has implemented several features designed to create a secure online dating environment.
Another key element of safety on the eHarmony platform is user privacy. Members have the option to control the visibility of their profiles and personal information. This means users can choose what details they want to share and with whom, allowing for a more personalized experience that prioritizes individual comfort and security.
Furthermore, eHarmony encourages users to engage in safe communication practices. The platform includes messaging features that allow individuals to communicate within the site before sharing personal contact information. This can minimize exposure to risks associated with external communication methods, which can be less secure.
If users have concerns about safety or require assistance, they can typically find answers by consulting the help or support sections of the eHarmony website. This section often contains a wealth of information, including tips on staying safe while using the service. Overall, eHarmony strives to provide a safe and secure environment for individuals looking to connect and build meaningful relationships....
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