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bitFlyer Customer FAQ

Top Answers & How-to Guides

What is bitFlyer's Phone Number?

The question we are asked most often is about how to talk to bitFlyer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an account with bitFlyer?

Opening an account with bitFlyer is a straightforward process, designed to be user-friendly while ensuring compliance with regulatory The registration process typically requires users to provide some personal information, including their full name, email address, and phone number. Upon entering this information, users will need to create a secure password, which should adhere to the recommended security guidelines. After submitting the registration form, users will receive a confirmation email. It is important to check the inbox to find this email and click on the provided link to verify the account. Following the email verification, users may need to undergo a verification process, which often includes providing identification. This identification can be in the form of a government-issued ID such as a passport or driver's license. Additionally, users may be required to upload a selfie or other supporting documents to ensure compliance with know-your-customer regulations. Once the account is set up and verified, users can access the full functionalities of the platform, including trading, buying, and managing their cryptocurrency assets. For any specific questions or guidelines regarding the account opening process, users are encouraged to refer to the information available on the current web page. This can provide the most accurate and up-to-date details on account creation and any prerequisites that may be required....

How do I deposit funds into my bitFlyer account?

Depositing funds into a bitFlyer account is a straightforward process designed to accommodate various payment methods. To begin, users For bank transfers, users will need to select this option and follow the instructions provided. This often involves obtaining the necessary bank account details from bitFlyer, which may include the account number and reference code to ensure that the deposit is correctly attributed to their account. Users should keep in mind that different banks may have varying processing times, so it is advisable to check with their bank regarding any potential delays. If users prefer to deposit funds via credit or debit card, they can choose this method and provide the required card details. This method is typically faster than bank transfers, allowing for quicker access to funds. In some cases, other payment service options may be available to provide additional flexibility. Once the deposit process is initiated, it may take some time for the funds to appear in the users' accounts, depending on the payment method utilized. Users should monitor their account balance to confirm when the funds have been successfully deposited. For specific instructions and any updates related to deposits, users are encouraged to refer to the information available on the official bitFlyer website....
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Recent bitFlyer Customer Questions

I tried sending out BTC from my bitflyer but I was told I have exceed my limit when I have not done a single transaction on it.

The limit on transactions may vary based on your account verification level, region, or other factors. We recommend checking your account settings to confirm your withdrawal limits, and ensure that you have completed any necessary verification steps. Please review these details within your account to understand the restrictions better.
Asked Sep 6, 2025 1:56 AM

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Trading Information

What services does bitFlyer offer?

bitFlyer offers a variety of services designed to assist users in buying, selling, and trading cryptocurrencies. As a well-established On the wallet front, bitFlyer offers a secure cryptocurrency wallet service, where users can store their digital assets safely. This service is designed with advanced security measures to protect user funds. The bitFlyer app enhances accessibility, allowing users to manage their accounts and execute trades from their mobile devices easily. New users can take advantage of bitFlyer's educational resources, which aim to inform and guide them through the world of cryptocurrency. Overall, bitFlyer provides a comprehensive suite of services tailored to meet the needs of both novice and experienced cryptocurrency enthusiasts. For more information on their services, users may want to explore the official bitFlyer website....
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Can I trade on bitFlyer using leverage?

Yes, bitFlyer does offer the option to trade using leverage through its margin trading feature. This can allow users to trade with bitFlyer typically provides different leverage ratios depending on the trading pair and the user's account verification level. Before engaging in leveraged trading, users should ensure that they fully understand the associated risks and conditions. Familiarizing oneself with margin requirements, trading limits, and any fees associated with leverage trading is also advisable. For detailed information on margin trading, including specific leverage ratios and requirements, users can refer to the bitFlyer website. It is also beneficial to review any educational resources provided, as they can offer insights into effective risk management strategies when utilizing leverage in trading on bitFlyer....
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Which cryptocurrencies can I trade on bitFlyer?

bitFlyer offers a diverse range of cryptocurrencies for trading. The platform typically includes popular options such as Bitcoin, Ethereum,...
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What are the fees for trading on bitFlyer?

Trading fees on bitFlyer can vary depending on several factors, such as the trading volume and the type of transaction being performed. Additionally, it is important to note that bitFlyer applies different fees for various types of trades, including spot trading and margin trading. Spot trading usually has a different fee structure compared to margin trading, where additional costs for leverage may apply. Users should also be aware of withdrawal fees associated with transferring funds, as these fees can differ based on the currency being withdrawn. For the most accurate and up-to-date information regarding specific fees and how they may apply to individual trading activities, it is advisable to consult the fee schedule on the official bitFlyer website. Exploring the various sections of the site will provide a comprehensive understanding of the costs involved in trading on the platform....
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What is the process for buying Bitcoin on bitFlyer?

The process for buying Bitcoin on bitFlyer typically involves several straightforward steps. First, users need to create an account After successfully verifying the account, users can deposit funds. bitFlyer usually allows deposits via bank transfer or other payment methods that may vary based on the user's location. It is important to review the available deposit methods on the platform's current page to choose the most convenient one. Once the funds are deposited and reflect in the user's account, they can navigate to the trading or buying section of the platform. Users will select Bitcoin as the cryptocurrency they wish to purchase, and then specify the amount they want to buy. The platform typically provides real-time pricing, ensuring users can make informed decisions. By confirming the transaction details, users can execute the purchase of Bitcoin. After the transaction is completed, the purchased Bitcoin is usually stored in the user's bitFlyer wallet, where it can be managed or transferred as needed. Users may want to familiarize themselves with the security features offered by bitFlyer to enhance the safety of their assets. For additional information on the buying process or current trading fees, it is advisable to consult the relevant sections of the bitFlyer website....
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Account Management

How do I open an account with bitFlyer?

Opening an account with bitFlyer is a straightforward process, designed to be user-friendly while ensuring compliance with regulatory The registration process typically requires users to provide some personal information, including their full name, email address, and phone number. Upon entering this information, users will need to create a secure password, which should adhere to the recommended security guidelines. After submitting the registration form, users will receive a confirmation email. It is important to check the inbox to find this email and click on the provided link to verify the account. Following the email verification, users may need to undergo a verification process, which often includes providing identification. This identification can be in the form of a government-issued ID such as a passport or driver's license. Additionally, users may be required to upload a selfie or other supporting documents to ensure compliance with know-your-customer regulations. Once the account is set up and verified, users can access the full functionalities of the platform, including trading, buying, and managing their cryptocurrency assets. For any specific questions or guidelines regarding the account opening process, users are encouraged to refer to the information available on the current web page. This can provide the most accurate and up-to-date details on account creation and any prerequisites that may be required....
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What should I do if I forget my bitFlyer password?

If a user forgets their bitFlyer password, the first step is to visit the bitFlyer login page. There, they will typically find an option Once the user receives the email, they should follow the provided link to a secure page where they can create a new password. It is advisable to choose a strong and unique password that has not been used previously. After resetting the password, the user should be able to log in to their account without any issues. If the user encounters any difficulties during this process, they may want to look for the contact information on the current web page for further assistance. Remember, maintaining account security is crucial, so it is wise to ensure that all personal information is kept secure....
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Are there any minimum deposit requirements?

bitFlyer has established certain minimum deposit requirements, which may vary depending on the specific region and the method of deposit...
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Security and Compliance

Is bitFlyer available in my country?

Determining the availability of bitFlyer in your country depends on the specific regulations governing cryptocurrency exchanges in For users outside of Japan and the United States, it is advisable to check the official bitFlyer website for the latest information regarding supported countries. On the website, there is often a section dedicated to geographical availability or support, which can provide detailed guidance on whether services are offered in your specific country. If a user is unsure about their country's status, they may want to explore local regulations and legislation related to cryptocurrency trading, as these can significantly impact the legality and functionality of platforms like bitFlyer. It is always a good practice to stay informed about regional developments concerning cryptocurrency exchanges....
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What security measures are in place on bitFlyer?

bitFlyer employs a variety of security measures to protect user accounts and transactions, ensuring a safe environment for trading Furthermore, bitFlyer stores the majority of its digital assets in cold storage, which means that these assets are kept offline and thus are less vulnerable to hacking attempts. The platform frequently monitors for suspicious activities and has implemented advanced security protocols to detect and mitigate potential threats in real time. bitFlyer also emphasizes the importance of robust password policies and encourages users to create complex passwords that are difficult to guess. Additionally, the platform undergoes regular audits and security assessments to identify and address any potential vulnerabilities in its systems. To further protect user information, bitFlyer employs encryption protocols for data transmission, ensuring that sensitive information remains secure while being transferred over the Internet. All of these measures help create a secure trading environment for users, allowing them to engage confidently in cryptocurrency transactions. For more specific or updated information regarding security measures, users may find it helpful to check the current web page or the security resources provided on the bitFlyer platform....
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Deposits and Withdrawals

How do I withdraw my funds from bitFlyer?

Withdrawing funds from bitFlyer is a straightforward process, but it is important to follow the necessary steps to ensure a smooth For cryptocurrency withdrawals, users need to select the specific cryptocurrency they wish to withdraw, enter the recipient's wallet address, and specify the amount they intend to send. It is crucial to double-check the wallet address to avoid any potential loss of funds. For fiat withdrawals, users will typically need to link their bank account. After selecting the "Withdraw" option for fiat, they will be guided to enter the amount they wish to withdraw. Depending on the user's location and the bank’s processing times, the withdrawal may take some time to complete. Users should also be aware of any fees associated with withdrawals and may find further information on the current web page regarding withdrawal limits and processing times....
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How do I deposit funds into my bitFlyer account?

Depositing funds into a bitFlyer account is a straightforward process designed to accommodate various payment methods. To begin, users For bank transfers, users will need to select this option and follow the instructions provided. This often involves obtaining the necessary bank account details from bitFlyer, which may include the account number and reference code to ensure that the deposit is correctly attributed to their account. Users should keep in mind that different banks may have varying processing times, so it is advisable to check with their bank regarding any potential delays. If users prefer to deposit funds via credit or debit card, they can choose this method and provide the required card details. This method is typically faster than bank transfers, allowing for quicker access to funds. In some cases, other payment service options may be available to provide additional flexibility. Once the deposit process is initiated, it may take some time for the funds to appear in the users' accounts, depending on the payment method utilized. Users should monitor their account balance to confirm when the funds have been successfully deposited. For specific instructions and any updates related to deposits, users are encouraged to refer to the information available on the official bitFlyer website....
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Support and Resources

What educational resources does bitFlyer provide?

bitFlyer offers a variety of educational resources designed to help users understand cryptocurrency trading and the digital asset market. In addition, bitFlyer provides detailed guides and tutorials that cover how to use its platform effectively, including account setup, trading procedures, and security practices. This helps users navigate the bitFlyer Exchange and bitFlyer Wallet easily. Furthermore, video content may also be available, offering visual demonstrations on critical functionalities and features of the platform. Users can explore the bitFlyer support center for frequently asked questions and additional resources to enhance their understanding of cryptocurrency trading. For the most current educational materials and updates, it is advisable to check the bitFlyer website regularly. This ensures that users have access to the latest information and tools necessary to succeed in their trading endeavors....
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How do I access customer support?

To access customer support for bitFlyer, users can typically find assistance through the official website. bitFlyer provides various...
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Is there a mobile app for bitFlyer?

Yes, bitFlyer offers a mobile application that allows users to trade cryptocurrencies conveniently from their smartphones. The app...
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